CEH and Prometric problems

Lantzvillian

Hi all,

I was planning on taking my CEH exam this morning using a Prometric exam center in Vancouver, and fantastically enough.. fatal error when I went to login for the exam.

Fortunately, this was not an issue with the testing center, the staff were very helpful, but an issue with a "known" issue with the CEH exam when the secretary phoned and inquired with the IT dept at Prometric.

I had to take a day off work and travel 6 hours - and this is my second time Prometric has dropped the ball for me (sec+ exam had to be rescheduled since the person watching was sick and didn't show up - ended up being a fiasco with Prometric).

I'm about to call Prometric Candidate Care and murder someone - any ideas on what I should demand?

Edit::

They want to reschedule it today... but wait their network went down.. and they can't guarentee that the issue is resolved when I get there... they might call me back.. or probably not knowing them. AND I'd have to put in another 3 hrs of transit.

This exam is not worth this I think - I know whats going to be on here inside and out, just wanted a little piece of paper.

JDMurray

Geez...what luck. Maybe plan a vacation to a city that has a big Prometric center and get a couple of certs out of the way while you relax.

Kasor

First, cool down and maintain focus on your CEH. What is your option right now? Continue to refresh yourself, but not too much. Unless you can re-schedule, don't kill yourself for that. Shxt happen and let focus on the CEH exam.

Remember you have to deal with a lot of questions, so anger will cause errors.

Lantzvillian

Yeah, unfortunately I can't reschedule until the fall.. I can only go to Vancouver on weekends and now that its summer.. wakeboarding is the name of the game after a full recovery from an ACL reconstruction.

I'm not overly stoked on having to relearn everything for a v7 exam and less stoked to have to wait on hold with prometric for an hr.. I tried emailing them.. no answer.. the ec council has been far less than helpful.

I'm going to live in Vancouver in the fall, but its still an hr and a half to downtown using transit + have to skip class... ec council should just give me a voucher and let me book it when i want.