Metric's are too complex for the toolset

N2ITN2IT Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
in ITIL Certifications
Has anyone ran into this. I know SQL and if given the right access or even a month data **** I could create the reports, but the system itself is limited and the SLA's are great in theory but challenging to track.

Has anyone ran into this problem?
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