How do you all track and report on your SLA's?
Currently I am working with a incident management system with a very unfriendly reporting function.
Are there any solutions that are cheap or free?
I am looking at tracking time related SLA's. Like how long a tech does an activity. The formula is easy to create, it's capturing the data that is the challenge.
Any suggestions?
Are there any solutions that are cheap or free?
I am looking at tracking time related SLA's. Like how long a tech does an activity. The formula is easy to create, it's capturing the data that is the challenge.
Any suggestions?