Numara TrackIt

hex_omegahex_omega Member Posts: 183
in Off-Topic
Does anyone here use it at their job and what do you think of it? The reason I ask is that I had an interview for a help desk position and this is what they use.
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Comments

  • jonenojoneno Member Posts: 257 ■■■■□□□□□□
    It is really easy to use, compared to BMC Remedy, just my opinion.
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  • vColevCole Member Posts: 1,573 ■■■■■■■□□□
    joneno wrote: »
    It is really easy to use, compared to BMC Remedy, just my opinion.

    Agreed, very simple interface for ticket tracking. Does some charts and what not as well - but overall, pretty simple.
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  • tierstentiersten Member Posts: 4,505
    I've not used it in a while but I've used it previously on some older versions. I found it okay to use but incredibly slow if the DB got large so we'd have to archive & purge tickets often.
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  • PsoasmanPsoasman Member Posts: 2,687 ■■■■■■■■■□
    We use it at work. Very effective tool for keeping track of work order, purchasing, libraries, and inventory. It also integrates with AD, users can email your help desk and a work order is automatically created.
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  • crrussell3crrussell3 Member Posts: 561
    You can always try it out for free through this web demo: Log In

    We use Numara Footprints, and it isn't bad, though they are completely different systems.
    MCTS: Windows Vista, Configuration
    MCTS: Windows WS08 Active Directory, Configuration
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