Numara TrackIt

Does anyone here use it at their job and what do you think of it? The reason I ask is that I had an interview for a help desk position and this is what they use.

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Comments

joneno

It is really easy to use, compared to BMC Remedy, just my opinion.

vCole

joneno wrote: »

It is really easy to use, compared to BMC Remedy, just my opinion.

Agreed, very simple interface for ticket tracking. Does some charts and what not as well - but overall, pretty simple.

tiersten

I've not used it in a while but I've used it previously on some older versions. I found it okay to use but incredibly slow if the DB got large so we'd have to archive & purge tickets often.

Psoasman

We use it at work. Very effective tool for keeping track of work order, purchasing, libraries, and inventory. It also integrates with AD, users can email your help desk and a work order is automatically created.

crrussell3

You can always try it out for free through this web demo: Log In

We use Numara Footprints, and it isn't bad, though they are completely different systems.