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Panzer919 wrote: » I know this is probably not going to be the answer your looking for but, do you have any developers that work for your company who could just create a couple web pages to hash all this out? We have a couple systems in place that out in house developers created for situations like this.
Forsaken_GA wrote: » Alot of collaboration suites or project management suites will do what you're looking for. We use JIRA for this, and other work orders. Essentially, some one creates the case in Jira, it gets voted upon by the relevant change management team, and then the case is assigned to someone for implementation, assuming it passes. We also use it to track bugs. If you're looking for free tools, you can probably use Traq or Redmine, or any of the other varieties. Firewall rule requests are essentially just change management issues, so they can be addressed with the plethora of tools that already exist to handle that, there's really no need for a specialized tool.
Turgon wrote: » In our case there is. Our change control system is inadequate as a dedicated firewall change submission system along the lines I have in mind.
Forsaken_GA wrote: » Well, custom needs usually means custom coding. I'm curious as to what makes standard change control inadequate, if you don't mind sharing (and, of course, it won't compromise operational security)
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