Mimecast.. Anyone here admin/work on it?

knownhero

Hi Guys,

Just want to see if anyone here uses it in the work place at all. I do in the UK and was wondering what the American market was like for this product. I would ask them next time I called but think it might be a bit rude :P

Hypntick

I know one of the clients we support uses it. Has given a co-worker of mine a few headaches.

Panzer919

We use it at my company, I don't mess with it but it seems like a PITA

OrlandoSC

Hi knownhero,

Ask away, it's not rude at all - you can find me on twitter @orlando_sc or @mimecast, or even osc at mimecast dot com

Hypntick & Panzer919 - would love to hear about your experiences too, maybe there is something we can do better for you?

Thanks folks,

OrlandoSC

Panzer919

OrlandoSC wrote: »

Hi knownhero,

Ask away, it's not rude at all - you can find me on twitter @orlando_sc or @mimecast, or even osc at mimecast dot com

Hypntick & Panzer919 - would love to hear about your experiences too, maybe there is something we can do better for you?

Thanks folks,

OrlandoSC

I don't deal with the product our exchange admin does. It just seems like there have been a couple updates that had issues. Also when we changed ISP's over a month ago, email wasn't working. We gave plenty of notice and had "everything ready to go" according to mimecast tech support. When it did not work we questioned a tech about the problem and he skated the question and would not answer it. Like I said, it was a PITA

OrlandoSC

Panzer919 wrote: »

I don't deal with the product our exchange admin does. It just seems like there have been a couple updates that had issues. Also when we changed ISP's over a month ago, email wasn't working. We gave plenty of notice and had "everything ready to go" according to mimecast tech support. When it did not work we questioned a tech about the problem and he skated the question and would not answer it. Like I said, it was a PITA

Hi there, sorry to hear that. If your Exchange admin would like me to look into this in a bit more detail, ask them to email me at the address mentioned above.

Panzer919

OrlandoSC wrote: »

Hi there, sorry to hear that. If your Exchange admin would like me to look into this in a bit more detail, ask them to email me at the address mentioned above.

We got the problem resolved, took a while on the phone with tech support to get it sorted out it was just irritating that we could not get a straight forward answer about something we found.

OrlandoSC

Ok, glad to hear it has been resolved. We do make improvements to our support process as a result of this sort of feedback, so thank you for taking the time.

Panzer919 wrote: »

We got the problem resolved, took a while on the phone with tech support to get it sorted out it was just irritating that we could not get a straight forward answer about something we found.

knownhero

OrlandoSC wrote: »

Hi knownhero,

Ask away, it's not rude at all - you can find me on twitter @orlando_sc or @mimecast, or even osc at mimecast dot com

Hypntick & Panzer919 - would love to hear about your experiences too, maybe there is something we can do better for you?

Thanks folks,

OrlandoSC

Thanks for the replies. I currently work on it a lot here at my current job. I personally find it the best part of my job as e-mail has always fascinated me. I was just wondering how many people on the forum use it etc.

OrlandoSC

knownhero wrote: »

Thanks for the replies. I currently work on it a lot here at my current job. I personally find it the best part of my job as e-mail has always fascinated me. I was just wondering how many people on the forum use it etc.

Good to hear, especially if it's the best part of your job

If you'd like to know anymore about the US Market, feel free to drop me an email, (address in OP above).