Resume Critique

FatalMatt

Hey Guys,

I think my resume could use some new eyes on it. Any recommendations / changes?


EDUCATION

Bachelors of Science in Computer Networking and Information Systems
Wentworth Institute of Technology, Boston, MA September 2007 to August 2011
Merit Award Scholarship
Dean’s List
(Department of Defense Secret Security Clearance Issued March 2010 Active until May 2012)

CORE COMPETENCIES

• Systems Administration • Desktop Support
• Network Administration • Routing and Switching
• Linux/UNIX System Administration • Software and Web Development

TECHNICAL COMPETENCIES

Operating Systems: Windows (Server 2008, 2000, XP, Vista, 7) Linux (Red Hat, CentOS) Mac OS X
Programming:C++, Java, C#, HTML, PHP, SQL, UNIX, Bash and Shell Scripting
Applications:Microsoft Office (Word, PowerPoint, Excel, Outlook, Communicator, Lync)
Active Directory, Microsoft Exchange Console, Symantec Ghost, MySQL VMware Workstation, Wireshark, Cisco IP Communicator, Adobe Dreamweaver, Tivoli Storage Manager

IT RELATED EXPERIENCE

Assistant System Administrator
Massachusetts Institute of Technology, Cambridge, MA
August 2011 to Present

Assist faculty, researchers, and staff with all aspects of the center's administrative and research computing environments. Provide support, maintenance, and general administrative services for both the administrative and research computer environments, including proactive and reactive desktop support, hardware repair and software upgrades, routine maintenance and backup, and troubleshooting and problem solving. Ordering and configuring computers and printers including supplies and accessories; tracking/maintaining equipment inventory list; overseeing Tivoli Storage Manager backup system; coordinating with MIT IS&T on larger, campus-wide IT projects; and special projects/tasks as assigned.

Desktop Support Analyst COOP
EnerNOC, Inc, Boston, MA September 2010 to August 2011

•Responsible for providing computer, hardware, software, and network support for over 500 users in person, over the phone, and remotely. Created new users accounts in Active Directory as well as modify and remove accounts. Prepared and created documentations to upload to the company’s knowledgebase to better help users troubleshoot problems and create new email accounts using Microsoft Exchange Console.

Systems Administrator COOP
MIT: Lincoln Laboratory, Lexington, MA January 2010 to May 2010

•Performed Support for 100+ users in all aspects of computer needs. Completed operating system installations and troubleshooting for Windows 2000, XP, Linux RedHat, Suse, Fedora, and Solaris. Configured and maintained network connections within the LAN between Windows and UNIX/Linux as well as connections to the LAN from remote locations. Assisted staff members in troubleshooting hardware, software, and network problems. Maintained the web site for Group 39 coops using Dreamweaver, PHP, and HTML. Assisted in developing our growing network infrastructure. Worked on existing projects and helped to develop new projects aimed at improving the group’s computer requirements.

Help Desk Technician
Wentworth Division of Technology Services, Boston, MA September 2007 to January 2008

•Responsible for troubleshooting and fixing computer, hardware, and network related issues over the phone and in person for all students and faculty. Also performed on site laptop repairs including keyboard, motherboard, and LCD replacements. Was responsible for assisting in updating Student and Faculty accounts in Active Directory and re-imaging laptops using Symantec Ghost.

Junior Electrical Engineer Intern
Draper Laboratory, Cambridge, MA June 2007 to September 2007
•As a Junior Electrical Engineer, I was responsible for developing programs in C++ that would be used to test microchips. I also assisted in testing the microchips with the finished programs via a chip probing station.

Work Shop Student
Blue Hills Regional Technical High School Electronics Shop, Braintree MA, September 2003 to May 2007
•Provided support for a classroom of networked computers running Windows XP and Ubuntu Linux. Daily tasks would include removing malware, upgrading hardware, and software as well as building complete new desktops.

OTHER WORK EXPERIENCE

Customer Specialist
Best Buy, Braintree, MA November 2008 to January 2010
•Responsible for helping customers find what they needed and answer technical questions. Also assisted support the computer department and give guidance to computer repairs.

Thank you for any replies

Version4

a) What career are you targeting, ie: network, systems, software, etc?

b) You need some sort of "summary" statement at the beginning of your resume that tells your audience about you and your skills in a nutshell

c) Since you have 4+ years of IT related experience, you should not list your education at the very beginning of your resume, most likely place it at the end

d) The core and technical competencies sections need to be merged together - this is often called "skills" or something similar, in that merged section you need to list exactly how many years of experience with X technology you have, ie: 5 years AD

e) The IT related and other work experience need to be merged together - this is often called "experience", consider dropping non IT experience off of your "main" resume completely when applying to IT only jobs. Have another resume that lists all of your experience including non IT related experience that you can pass out at interviews if the question comes up of "what did you do before IT??".

That's all I can think of for now

UniqueAgEnT

I agree with the above posting. It should be only one page and not crammed to fit that one page.
-Summary section up top will help
-Core competencies and technical competencies is too redundant -- resumes care more about proof rather than broad statements
-Remove Work shop student and Best Buy experience, may want to remove electrical internship also if you run out of room.
-Skills section is better to include

You definitely need to adjust your resume and create resumes for Sys admin, tech support, etc so you are not sending one resume for every job. You have a lot of good experience.

FatalMatt

Great feedback. Thanks guys. I'm trying to be a sys/net admin.