Resume Help

yoshiiaki

Hello, I hope this is the right place. I saw a few others posting here so I just followed suit. I was told in another thread that I could get some help with my resume. I look forward to all the critiques, I am currently not getting any interviews so not sure if it's due to a bad resume or something else, so I thought I'd at least start somewhere. I have edited the locations out everywhere with the remark" -location-", however was wondering if under WGU i should put utah or at home or where I am currently residing. I wrote this myself a while back when I got my first job and just have added things along the way. It never really occurred to me that this could be stopping me until Essendon made the comment. So thank you for that Essendon. And thanks in advance to everyone that helps me.

EXPERIENCE
MAIN BARISTA LEAD, MAUI WOWI HAWAIIAN, -location-, CA, 2007-2008
As a main barista lead, I created smoothies, coffees, and other specialty drinks for the general public. At this job, I was taught how to consult with customers and prepare aesthetically attractive treats. While I was at Maui Wowi, I was also able to work the cashier. I used both a touch screen cash register and normal electronic cash register. I received minimum wage at the time. The reason for leaving this job was because I have a higher interest in computers and costumer services. I hope to get a more steady part time job.
MAIN BARISTA LEAD, MAUI WOWI HAWAIIAN, -location-, CA, 2008-2008
In addition to working in -location-, I also commuted to -location-, to work with the Maui Wowi franchise. Here, I experienced a busier crowd. I was able to socialize more with the costumers and found it exciting to meet people from all over the world. I worked long hours that averaged to about eight hours a day and received $9.30 an hour. The reason for leave this job was due to school. Once I started college, I was unable to commute during my schedule.
SALES ASSOCIATE, VECTOR MARKETING,-location-, CA, 2009-2009
At Vector Marketing, it was my responsibility to obtain clients who were interested in buying top of the line cut-lery. After working with Vector for about one week, I was able to receive a promotion by reaching a certain quota with my sales. My hours were very flexible which allows me to work another job along side it, if desired. As a sales associate, I got the opportunity to work with a variety of people in a semi-personal manner. I was paid $16.00 per an appointment or 15% commission on all my sales for the week. I found this job to be very rewarding towards my work experience and ability to communicate with clients. My reason for leaving this company was because I was able to find a job with a more consistent income although the starting pay was a bit lower.
CUSTOMER SERVICE SPECIALIST, OFFICE DEPOT,-location, CA, 2009-PRESENT
I am currently working at Office Depot as a customer service specialist. In this job I get to experience a wide variety of tasks. While I focus mostly on computer repairs and setups, some of the other tasks I am involved with would be cashier, floor salesman, freight, answering calls and on floor assistance. Having my first job in retail, I have learned a lot about customer service and doing whatever I have to do to make the customer happy. I also dealt with a variety of personalities within my co-workers and customers. I feel that that has given me the knowledge I need to interact with all these personalities. Having dealt with so many computers of a variety of operating systems, I have learned a lot about virus removal and computer maintenance from experience. I generally work 25-39 hours a week and get paid $8.50 an hour.
EDUCATION
-location- High School, -location-, CA, Class of 2008
-location- Junior College, -location-, CA, 2009-2011
Western Governor's University, Utah, CA, 2011-Present
SKILLS
Computers have always been a great hobby of mine. I created my own personal computer using parts from a specialized computer store and assist my friends when they have computer problems. I speak a decent amount of Spanish and German. I’m teaching myself Japanese in my spare time. I have good social skills and can talk to people with ease. I am patient and will be able to fulfill any costumers needs. I am a hard worker and very consistant with my work. I know how to work a cash register correctly and am capable of learning any new task quickly. I believe that the customer is always right and will aid all those who need help.
REFERRALS

-omitted-

docrice

If you're looking for an IT-related position, you'll need to make some drastic changes.

• Use bullet lists instead of paragraphs.
• Highlights skills and accomplishments relevant to the position you're applying for.
• Show how you helped the business progress or succeed, not just a list of job duties for each position.
• Expand upon your computer-related experience as much as you can (such as what operating systems you're familiar with).
• Put the most recent work experience at the top and oldest at the bottom.
• No need to disclose compensation history on a resume.
• No need to add in referrals on the resume. At least for me, I've listed them on a separate document.

Granted, if you're looking for something computer-related and you have no formal computer-ish experience, then we'll have to work with what you have. I've been there, I know what that's like. Folks who scan resumes want to parse through them in seconds, so make it visually easy for them to navigate the text structure.

yoshiiaki

Okay, thanks for the info. Here is a revised version. Now however I must ask should I even bother putting in my certification in? And under my networking section of skills, it's all from my CCNA courses so everything there would be what is assumed for someone who has CCNA, so should I put a lot of what is expected of someone who has a CCNA since I don't have the certificate and the employer can't just say "Hey look he has this cert therefore he should know 'this and that'". And also you stated in your third bulletin to show how i helped the business, should I keep that in my experience or put it in it's own section?

Experience
Customer Service Specialist, OFFICE DEPOT, -LOCATION-, 2009-PRESENT

• Remove viruses
• Repair computers
• Sell services
• Setup new computers
• Trained tech employees

When I started, the techs had to follow instructions by the book and had to turn down services that weren’t including in the training. I taught my co-workers how to understand computer signs and be able to notice and then remove viruses.
Sales Associate, Vector Marketing, -location- 2009-2009

• Research appropriate clients
• Sell high-end cutlery

Main Barista Lead, Maui Wowi Hawaiian, -location-, 2007-2008

• Make smoothies and coffees
• Cashier

Education
Western Governor’s University, Utah, 2011-Present
-location- Junior college, -location 2009-2011
-location- High School, -location-, Class of 2008

Certifications
CIS Information Technology: Cisco Certification Training in CCNA

Skills
Networking:

• 1 year of hands-on CCNA Training
• RIPv2, EIGRP, OSP routing protocols
• Cisco Routers 2500, 2600
• Variable Length Subnet Mask (VLSM) Network
• Subnetting

Operating Systems:

• Windows (Xp, Vista, 7)
• Mac OSX (Leopard, Snow Leopard, Lion)

Software:

• Microsoft Office (2003,2007,2010)

docrice

I think it's okay to list your training experience for the CCNA as long as your resume doesn't lead someone into falsely thinking you actually have the certification.

Every item under an Experience section should describe how your contributions helped the business if possible. For example, "repaired computers" doesn't stand out, but "facilitated decreased turnaround times for customer machine repair orders" would give an employer the sense that you increased the company's bottom line somehow. Otherwise, the impression might be that you just took orders and mechanically did them without any special effort.

You should also be very, very careful about spelling and grammar mistakes. "Mac OS X" and "Windows XP" should be properly displayed the way the are marketing by the companies who sell those products (or at the very least based on common industry convention).

There are tons of resume recommendations in these forums. I'd do an extensive search to see what others say about resumes in general because it's covered often. There's also more than one way to do it and people have differing opinions on what's right and what isn't, and it also depends on where you are located, the type of business you're trying to target for employment, etc..

jmreicha

* Education at bottom
* combine skills sections
* Certification, skills section to top
* Proactively describe duties in past jobs. Anything to do with decreasing costs, improving efficiency, increasing profitability, etc makes HR cream their pants.