When in Doubt - REBOOT!
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njkt Member Posts: 31 ■■□□□□□□□□when dealing with a lot of software made for the government (probably the worst software to support) i have found that most user issues revolved around roaming profile corruption, or the machine needed to be rebooted. Rarely would i need to reinstall software and rarely would i have to reimage a machine.
Servers on the other hand... a reboot could fix somethings but not all things in which case a more thorough approach would be needed.