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Resume Tweak assistance please

RappellerRappeller Member Posts: 67 ■■□□□□□□□□
Any help would be appreciated in tweaking this to make it more attractive to employers.

xxx xxxxxxxx
xxxx x xxxxxx
xxxxxxx, xx xxxxx
Home: (xxx) - xxx-xxxx
Work: (xxx) - xxx-xxxx

WORK EXPERIENCE:
xxxxxxxxxxxxx (02/02/2009 - Present) - Information Technology Spec. (CustSupport)/ Techn.
xxxxxx, xx
Supervisor: xxxxx xxxxxxxx - xxx-xxx-xxxx; Contact:Yes
Pay Grade: GS - 2210 - 9

Salary: $57,633.00 per year
Hours per week: 40
Duties: Install and maintain both Software and Hardware

Provide solutions, support, and fulfill requests from customers involving both hardware
and software
Work with hardware manufacturer to resolve warranty issues on computers
Advise customers on system requirements for both hardware and software
Worked with customers both onsite and by remoting into their systems to correct software
conflicts
Used automated systems to support all of the above tasks where possible
Re-imaged Computers with older Operating Systems to bring into compliance with DoD
and NGB directives
Enforced compliance with Wireless, USB Flash memory, and Information Assurance training
policies

xxxxxx xxxxxxxxx (05/25/2003 - Present) - LAN Manager
xxxxx, xx United States
Supervisor: XXXX XXXXXXX - xxx-xxx-xxxx; Contact:Yes

Salary: $209.00 per month
Duties: Setup and maintain secure digital communications using a Singars radio
Setup and maintain secure voice communications using a Singars radio
Setting up and maintaining the Advanced Field Artillery Tactical Data System (AFATDS)
Create and monitor targets for the firing batteries of the battalion
Successfully completed an advanced AFATDS course in FT. Sill, Ok (only 5 people in
the Battalion have gone through it)
Setup and maintain both NIPR (Non-Secure) and SIPR (Secure) Networks using Cisco
routers, switches, and firewalls
Well-Versed in IP Subnetting and allocation of IP addresses

xxxx xxxxx xx xxxx (03/30/2005 - Present) - Volunteer
xxxxx, xx Supervisor: xxxx xxxxxx - xxx-xxx-xxxx; Contact:Yes

Salary: $0.00 per year
Duties: Scoutmaster - Organize and train young men to be leaders
plan campouts
Attend and teach various merit badges at summer camp
District Boy Scout Camping Chairman - Plan, and run District camporees attended by
100 - 150 Boy Scouts
Organize volunteers and older scouts to help run specific program areas
District Cub Scout Camping Chairman - Plan, and run District Cub Scout Day Camps
attended by 125-175 Cub Scouts
Organize volunteers and older scouts to help run specific program areas
Unit Commisioner - Be a liason between units and the council to offer advice and
help when needed to keep the scouting program strong

xxxxxxxxxx (01/08/2008 - 01/17/2009) - Buyer
xxxxxxxxxxx, xx United States
Supervisor: Tim - (xxx) xxx-xxxx; Contact:No

Salary: $30,000.00 per year
Hours per week: 40
Duties: Used automated systems to analyze inventory levels, projected levels of use,
and purchased stock parts as necessary to maintain inventory
Worked with vendors in standardizing costs to maintain a steady price for our customers
Called vendors or used vendors websites prior to ordering parts to verify cost and
availability
Resolved pricing conflicts with vendors

xxxxxxxxxxxxxx xxxxxxx (02/25/2002 - 12/07/2007) - Internet Service Representative
xxxx, xx United States
Supervisor: xxxxx xxx - xxx-xxx-xxxx; Contact:Yes

Salary: $13.72 per hour
Hours per week: 40
Duties: Handled customers setting and troubleshooting their dial-up, DSL, and email
accounts
Maintained 8+ Calls Per Staffed Hour (Center goal was 6 Calls per Staffed Hour)
Transitioned with the company as it split off from ALLTEL in 2006


EDUCATION:
College/University
Western Governors University (08/01/2011 - Still Attending)
Salt Lake City, Utah
United States
Degree: - Major: BS in Information Technology - Software

2005-2007 Vincennes University Vincennes, In
51 Credit hours
GPA 3.42
Courses taken:
A+
Network+
Microsoft Office Specialist Word
Microsoft Office Specialist Excel
Microsoft Office Specialist Power Point
Microsoft Office Specialist Access


ADDITIONAL INFORMATION:
Certification - Comptia Security+ (03/09/2010)
Comptia A+ (10/05/2011)
WGU B.S.IT - Software - Completion Date January, 2015 (Sooner Hopefully)
Courses Completed - EWB2 CLC1 AXV1 TTV1 INC1 WSV1
Courses Needed - INT1 BOV1 TPV1 QLT1 LAT1 GAC1 HHT1 LET1 ORC1 KET1 IWT1 MGC1 WDV1 KFT1 TWA1 ABV1 ANV1 WPV1 CPW5
Transferred- BAC1, BBC1, LAE1, LUT1, IWC1 SSC1, SST1, TSV1

Comments

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    dave330idave330i Member Posts: 2,091 ■■■■■■■■■■
    Few things. Move certs & skills to top. No need to list supervisor contact info, salary or hours. Tense should be consistent. Either all past tense or present.
    2018 Certification Goals: Maybe VMware Sales Cert
    "Simplify, then add lightness" -Colin Chapman
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    RappellerRappeller Member Posts: 67 ■■□□□□□□□□
    Thank you. I copied this straight from a federal site that requires them, but I will pull those from my real resume and correct the tense. Good catch my wife who loves to correct me in everything even missed that.
    WGU B.S.IT - Software - Completion Date January, 2015 (Sooner Hopefully)
    Courses Completed - EWB2 CLC1 AXV1 TTV1 INC1 WSV1
    Courses Needed - INT1 BOV1 TPV1 QLT1 LAT1 GAC1 HHT1 LET1 ORC1 KET1 IWT1 MGC1 WDV1 KFT1 TWA1 ABV1 ANV1 WPV1 CPW5
    Transferred- BAC1, BBC1, LAE1, LUT1, IWC1 SSC1, SST1, TSV1
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    protoclprotocl Member Posts: 10 ■□□□□□□□□□
    Move Skills set to top most.
    Relevant, professional work history second.
    Take out contact information (give it later).
    Take out Salary category.
    Summarize Windows office programs.
    List an email and Phone number for as your contact information. No need to supply address.
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    NetworkingStudentNetworkingStudent Member Posts: 1,407 ■■■■■■■■□□
    dave330i wrote: »
    Few things. Move certs & skills to top. No need to list supervisor contact info, salary or hours. Tense should be consistent. Either all past tense or present.
    +1

    Looks like you are a LAN manager and a computer support specialist. Cool!
    I posted some of my suggestion for improvement
    Get your experience for each job 3 statements and 3 bullet points
    The current job you have can have 5 bullet points.
    Your current job should have present tense statements and previous jobs should have past tense. I think others have said this too!
    Drop the classes that you listed on your resume from your 2005-2007 college. You didn’t get a degree there, so I don’t see the point listening classes. Additionally, you have so much experience on your resume that these classes would just clutter your resume, and make it harder to read.
    Try to make your resume one page, you really want to make it POP.


    xxx xxxxxxxx
    xxxx x xxxxxx
    xxxxxxx, xx xxxxx
    Home: (xxx) - xxx-xxxx
    Work: (xxx) - xxx-xxxx
    Objective To obtain a position at ABC company as XZY Technician

    CERTIFICATIONS: COMPTIA A+ and Security+ certified
    WORK EXPERIENCE:
    ABC company(02/02/2009 - Present) - Information Technology Specialist (Customer Support)/ Technician)
    Provides solutions, supports, and fulfills requests from customers involving both hardware
    and software
    Works with hardware manufacturer to resolve warranty issues on computers
    Used automated systems to support all of the above tasks where possible
    Re-imaged Computers with older Operating Systems to bring into compliance with DoD
    and NGB directives
    Enforced compliance with Wireless, USB Flash memory, and Information Assurance training
    policies

    (05/25/2003 - Present) - LAN Manager
    xxxxx, xx United States

    Maintains and configures secure digital and voice communications using a Singars radio
    Setting up and maintaining the Advanced Field Artillery Tactical Data System (AFATDS)
    Maintains, manages, and configures both NIPR (Non-Secure) and SIPR (Secure) Networks using Cisco routers, switches, and firewalls


    (02/25/2002 - 12/07/2007) - Internet Service Representative
    xxxx, xx United States

    Handled customers setting and troubleshooting their dial-up, DSL, and email accounts
    Maintained 8+ Calls Per Staffed Hour (Center goal was 6 Calls per Staffed Hour)
    Transitioned with the company as it split off from ALLTEL in 2006


    EDUCATION:
    College/University
    Western Governors University (08/01/2011-Present)
    Salt Lake City, Utah
    United States
    Degree: - Major: Bachelor of Science in Information Technology - Software





    You can put this stuff in a cover letter or talk aobut it in an interveiw:


    Successfully completed an advanced AFATDS course in FT. Sill, Ok (only 5 people in
    the Battalion have gone through it)
    Create and monitor targets for the firing batteries of the battalion

    Boyscouts leader

    Check out these links:

    https://career.berkeley.edu/MM/Resume/reswrkshp.html

    https://career.berkeley.edu/MM/ResumeStandOut/ResumeStandOut.html

    Good luck! I hope this helps
    When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one which has opened."

    --Alexander Graham Bell,
    American inventor
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