Resume Tweak assistance please

Rappeller

Any help would be appreciated in tweaking this to make it more attractive to employers.

xxx xxxxxxxx
xxxx x xxxxxx
xxxxxxx, xx xxxxx
Home: (xxx) - xxx-xxxx
Work: (xxx) - xxx-xxxx

WORK EXPERIENCE:
xxxxxxxxxxxxx (02/02/2009 - Present) - Information Technology Spec. (CustSupport)/ Techn.
xxxxxx, xx
Supervisor: xxxxx xxxxxxxx - xxx-xxx-xxxx; Contact:Yes
Pay Grade: GS - 2210 - 9

Salary: $57,633.00 per year
Hours per week: 40
Duties: Install and maintain both Software and Hardware

Provide solutions, support, and fulfill requests from customers involving both hardware
and software
Work with hardware manufacturer to resolve warranty issues on computers
Advise customers on system requirements for both hardware and software
Worked with customers both onsite and by remoting into their systems to correct software
conflicts
Used automated systems to support all of the above tasks where possible
Re-imaged Computers with older Operating Systems to bring into compliance with DoD
and NGB directives
Enforced compliance with Wireless, USB Flash memory, and Information Assurance training
policies

xxxxxx xxxxxxxxx (05/25/2003 - Present) - LAN Manager
xxxxx, xx United States
Supervisor: XXXX XXXXXXX - xxx-xxx-xxxx; Contact:Yes

Salary: $209.00 per month
Duties: Setup and maintain secure digital communications using a Singars radio
Setup and maintain secure voice communications using a Singars radio
Setting up and maintaining the Advanced Field Artillery Tactical Data System (AFATDS)
Create and monitor targets for the firing batteries of the battalion
Successfully completed an advanced AFATDS course in FT. Sill, Ok (only 5 people in
the Battalion have gone through it)
Setup and maintain both NIPR (Non-Secure) and SIPR (Secure) Networks using Cisco
routers, switches, and firewalls
Well-Versed in IP Subnetting and allocation of IP addresses

xxxx xxxxx xx xxxx (03/30/2005 - Present) - Volunteer
xxxxx, xx Supervisor: xxxx xxxxxx - xxx-xxx-xxxx; Contact:Yes

Salary: $0.00 per year
Duties: Scoutmaster - Organize and train young men to be leaders
plan campouts
Attend and teach various merit badges at summer camp
District Boy Scout Camping Chairman - Plan, and run District camporees attended by
100 - 150 Boy Scouts
Organize volunteers and older scouts to help run specific program areas
District Cub Scout Camping Chairman - Plan, and run District Cub Scout Day Camps
attended by 125-175 Cub Scouts
Organize volunteers and older scouts to help run specific program areas
Unit Commisioner - Be a liason between units and the council to offer advice and
help when needed to keep the scouting program strong

xxxxxxxxxx (01/08/2008 - 01/17/2009) - Buyer
xxxxxxxxxxx, xx United States
Supervisor: Tim - (xxx) xxx-xxxx; Contact:No

Salary: $30,000.00 per year
Hours per week: 40
Duties: Used automated systems to analyze inventory levels, projected levels of use,
and purchased stock parts as necessary to maintain inventory
Worked with vendors in standardizing costs to maintain a steady price for our customers
Called vendors or used vendors websites prior to ordering parts to verify cost and
availability
Resolved pricing conflicts with vendors

xxxxxxxxxxxxxx xxxxxxx (02/25/2002 - 12/07/2007) - Internet Service Representative
xxxx, xx United States
Supervisor: xxxxx xxx - xxx-xxx-xxxx; Contact:Yes

Salary: $13.72 per hour
Hours per week: 40
Duties: Handled customers setting and troubleshooting their dial-up, DSL, and email
accounts
Maintained 8+ Calls Per Staffed Hour (Center goal was 6 Calls per Staffed Hour)
Transitioned with the company as it split off from ALLTEL in 2006


EDUCATION:
College/University
Western Governors University (08/01/2011 - Still Attending)
Salt Lake City, Utah
United States
Degree: - Major: BS in Information Technology - Software

2005-2007 Vincennes University Vincennes, In
51 Credit hours
GPA 3.42
Courses taken:
A+
Network+
Microsoft Office Specialist Word
Microsoft Office Specialist Excel
Microsoft Office Specialist Power Point
Microsoft Office Specialist Access


ADDITIONAL INFORMATION:
Certification - Comptia Security+ (03/09/2010)
Comptia A+ (10/05/2011)

dave330i

Few things. Move certs & skills to top. No need to list supervisor contact info, salary or hours. Tense should be consistent. Either all past tense or present.

Rappeller

Thank you. I copied this straight from a federal site that requires them, but I will pull those from my real resume and correct the tense. Good catch my wife who loves to correct me in everything even missed that.

protocl

Move Skills set to top most.
Relevant, professional work history second.
Take out contact information (give it later).
Take out Salary category.
Summarize Windows office programs.
List an email and Phone number for as your contact information. No need to supply address.

NetworkingStudent

dave330i wrote: »

Few things. Move certs & skills to top. No need to list supervisor contact info, salary or hours. Tense should be consistent. Either all past tense or present.

+1

Looks like you are a LAN manager and a computer support specialist. Cool!
I posted some of my suggestion for improvement
Get your experience for each job 3 statements and 3 bullet points
The current job you have can have 5 bullet points.
Your current job should have present tense statements and previous jobs should have past tense. I think others have said this too!
Drop the classes that you listed on your resume from your 2005-2007 college. You didn’t get a degree there, so I don’t see the point listening classes. Additionally, you have so much experience on your resume that these classes would just clutter your resume, and make it harder to read.
Try to make your resume one page, you really want to make it POP.


xxx xxxxxxxx
xxxx x xxxxxx
xxxxxxx, xx xxxxx
Home: (xxx) - xxx-xxxx
Work: (xxx) - xxx-xxxx
Objective To obtain a position at ABC company as XZY Technician

CERTIFICATIONS: COMPTIA A+ and Security+ certified
WORK EXPERIENCE:
ABC company(02/02/2009 - Present) - Information Technology Specialist (Customer Support)/ Technician)
Provides solutions, supports, and fulfills requests from customers involving both hardware
and software
Works with hardware manufacturer to resolve warranty issues on computers
Used automated systems to support all of the above tasks where possible
Re-imaged Computers with older Operating Systems to bring into compliance with DoD
and NGB directives
Enforced compliance with Wireless, USB Flash memory, and Information Assurance training
policies

(05/25/2003 - Present) - LAN Manager
xxxxx, xx United States

Maintains and configures secure digital and voice communications using a Singars radio
Setting up and maintaining the Advanced Field Artillery Tactical Data System (AFATDS)
Maintains, manages, and configures both NIPR (Non-Secure) and SIPR (Secure) Networks using Cisco routers, switches, and firewalls


(02/25/2002 - 12/07/2007) - Internet Service Representative
xxxx, xx United States

Handled customers setting and troubleshooting their dial-up, DSL, and email accounts
Maintained 8+ Calls Per Staffed Hour (Center goal was 6 Calls per Staffed Hour)
Transitioned with the company as it split off from ALLTEL in 2006


EDUCATION:
College/University
Western Governors University (08/01/2011-Present)
Salt Lake City, Utah
United States
Degree: - Major: Bachelor of Science in Information Technology - Software





You can put this stuff in a cover letter or talk aobut it in an interveiw:


Successfully completed an advanced AFATDS course in FT. Sill, Ok (only 5 people in
the Battalion have gone through it)
Create and monitor targets for the firing batteries of the battalion

Boyscouts leader

Check out these links:

https://career.berkeley.edu/MM/Resume/reswrkshp.html

https://career.berkeley.edu/MM/ResumeStandOut/ResumeStandOut.html

Good luck! I hope this helps