How do you store documentation?

wweboy

Just curious how everyone stores their documentation? I have a wiki then we lock it down by permissions how about you?

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Tackle

A sharepoint site, as well as a KB folder on a network drive. Only us 2 techs can view or change the documents.

SharePoint.

Sharepoint as well.

Sharepoint

Sharepoint/Public folders in everyone's Outlook

Akaricloud

Most of our documentation is word files within an IT folder on one of our network drives. Basically I create it all and nobody else except me will ever use it until I leave the company. I'm trying to make sure nobody else has to walk into the shitstorm that I did when I took this position.

JDMurray

You mean everybody doesn't use MS SharePoint?

Storing documentation SharePoint can do. Organizing documentation is, well, another story...

nel

people use sharepoint?!

ive never seen it deployed. Only time there was talk was when i worked for a large corp. How is sharepoint for this kind of thing?

We use a wiki.

Everyone

RomBUS wrote: »

Sharepoint/Public folders in everyone's Outlook

Kill it with fire! Public Folders are the devil.

cyberguypr

Everyone wrote: »

Kill it with fire! Public Folders are the devil.

Tell me about it. I hope to see them gone with every Exchange major release but they refuse to die.

Xcluziv

SharePoint

JDMurray wrote: »

You mean everybody doesn't use MS SharePoint?

Storing documentation SharePoint can do. Organizing documentation is, well, another story...

Structure and Organization is crazy. I tried to come up with a Folder Structure for a project we will be beginning....let's say it was a task within itself....lol

Zartanasaurus

Another vote for SP here.

effekted

My manager and I setup a SharePoint 2010 server and started putting all kinds of docs and guides in it but then his boss made us start using the companies wiki/file sharing site (we believe it's because SharePoint wasn't his idea and moving to the companies wiki/file sharing site was...needless to say the system we moved to blows and doesn't compare to SharePoint)

Forsaken_GA

Confluence and Sharepoint. We have devotees of both

JDMurray

Forsaken_GA wrote: »

Confluence and Sharepoint. We have devotees of both

I've heard very good things about Confluence (probably here on TE), but have never had an opportunity to try it.

Forsaken_GA

JDMurray wrote: »

I've heard very good things about Confluence (probably here on TE), but have never had an opportunity to try it.

It's a kickass Wiki software. Plenty of security options, plenty of authentication integration options, markup language is easy, so it's simple to produce really nice looking web pages.

My only complaint is that it's basically a tomcat java app on the backend, which can cause all sorts of headaches, but not all that bad. I was introduced to it here at work, and the 10 user version is only 10 bucks, so I paid for a license and gave it a dedicated VM on my cluster and moved over to it from MediaWiki as my personal documentation repository. We use it along with the Sharepoint Connector for integration. We also use Jira for project management, Crucible and Fisheye for our devs, and use Crowd to tie it all together so we can get single-signon within all the apps. Atlassian makes some pretty good software, and pretty much all of their stuff is 10 bucks for the 10 user licenses, so it's fairly easy to get a good sampling, and if I were setting up a small business, I'd use their products in a heartbeat.

cisco_trooper

Man, I hate SharePoint. Confluence is AWESOME. If you love SharePoint, wait until you get your hands on Confluence. If you hate SharePoint, wait until you get your hands on Confluence. We used to use SharePoint, and I can honestly say it was the last place I would go for documentation, and I certainly wasn't going through the trouble of modifying anything in SharePoint, nor was I going to add anything to it. Confluence is quite awesome. You can tag everything, and if you get a decent system of tags going, it will be that much easier to make sure you are updating all the relevant documentation when the time comes to rip that Core Switch out of the network.

cisco_trooper

We also use JIRA for projects. Man, I hate JIRA. I'm much happier with Confluence going.

Forsaken_GA

cisco_trooper wrote: »

We also use JIRA for projects. Man, I hate JIRA. I'm much happier with Confluence going.

Honestly, I've yet to find a project management software that I actually like. In the grand scheme of software that I've used, Jira isn't bad.

punkisdead83

Mark us in the public folders category. It's a complete mess, were prepping for a sharepoint deployment though. We also have this wiki intranet page that the lower level supervisors use to relay information going on throughout the operator floor.

the_Grinch

We have....Excel! Yup each and every customer has an Excel spreadsheet with their various information. This is placed in a folder on a network drive along with various documents for the customer. It sucks big time and I have been fighting for almost two years to get a wiki like replacement. Seems the winds of change are blowing though and management is slowly going along with a wiki like format. I've been looking at Plone as it seems to have some really good built in search features. I was playing with Drupal, but some parts I just didn't like....we shall see!

whatthehell

Question -- aside from using Sharepoint for work/organization documentation storage -- what does everyone use for personal document storage? Organizational methods?

In other words -- for handy how-to's and resolves to nastier issues, do you all typically have your own personal Wikis? No one uses Sharepoint for their own documentation repository, correct?

Dakinggamer87

I also use SharePoint for storing documentation

Forsaken_GA

whatthehell wrote: »

Question -- aside from using Sharepoint for work/organization documentation storage -- what does everyone use for personal document storage? Organizational methods?

In other words -- for handy how-to's and resolves to nastier issues, do you all typically have your own personal Wikis? No one uses Sharepoint for their own documentation repository, correct?

I don't use Sharepoint at home. I do use Confluence for my personal wiki

it_consultant

We use egnyte with desktop sync.

Online Storage, FTP Site, FTP Server, File Sharing, Cloud Storage with Egnyte Cloud File Server

We used Sharepoint for a spell but no one stepped up to the plate to manage and maintain it so it went to the wayside. Most people simply connected to the lists in Outlook and that is how they used it. Not the most efficient use of a server.