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rwmidl wrote: » A few things: 1. You said you were disappointed you didn't get a raise when they switched you from working in the NOC to helpdesk. Most places, helpdesk is considered entry level. So if working in the NOC was not considered an entry level position and helpdesk is/was, why would they give you a raise (unless you were a supervisor/manager)? 2. You said you were disappointed in the raise and let them know that. This is just me, but in this economy be thankful you got a raise. Quite a few people don't have jobs or those that do haven't gotten any raises. Plus during your review voicing displeasure over a raise to your boss could come across really bad, especially when you said "I wasn't happy with the raise and was planning on looking elsewhere". Your quite lucky your boss just didn't show you the door right then. Note: I'm just going by what you said in the post. 3. Unless there is a culture of not speaking up at an all-hands meeting, why didn't you voice some concerns at that time vs sending an email later? Unless you were being very critical of the company/owners, all-hands meetings are usually designed for Q and A. Overall, and this is just how I'm reading your post, you seemed a little catty to your boss(s) and ungrateful about working there. While sometimes jobs don't work out the way you thought they would/how they were advertised, at the same time especially with how the job market is, sometimes you need to be grateful to be employed. I think that is where the email from the boss might have come from. To your employer, they moved you from NOC to helpdesk (why did they move you? Were you not performing while working in the NOC? Did they realize they had too many people there and needed some people with sharp skills to shore up the helpdesk?) and then when they gave you a raise (which you complained about), they gave you more money. So (to me at least) they went out of their way to make you happy and that wasn't good enough for you. Sorry if this came across harsh, it's just how I'm reading the post.
the_Grinch wrote: » Definitely don't feel you are coming off as harsh, as I can agree that you have only my post to go by. At my company NOC is considered the "entry" level position. We do hire people directly to the helpdesk, but under normal circumstances they start at the NOC (answer phone calls, make tickets, respond to alerts). This was part of the reason at my disappointment in the raise, it was a step up, and technically one step from becoming a field/senior engineer. You are probably correct in regards to it being catty (thanks for the spelling fix , but part of me thought that if you don't voice your concerns then no one knows you are unhappy? As for voicing concerns at the meeting, you are probably correct in that I should have said something there. By the end there was only one question and that was after about 7 minutes of silence. Overall, you are probably spot on and it is definitely something that I can take with me to the next position.
Everyone wrote: » Can't say I've ever had anything even remotely similar happen. I've had a going away party thrown for me every time I've left anywhere, and been given gifts.
ptilsen wrote: » I don't know that your expectations or handling was unreasonable. Not knowing how you or your company defining NOC or helpdesk work or the skill level required for it, I won't judge how that should be compensated. But, if we're talking great performance, certification obtainment, and skill improvement over the course of two years, I don't necessarily think 8% is unreasonable to ask. I also think comments about the economy are utter bullshit. IT jobs are not hard to come by in most metropolitan areas, and I've not seen any evidence of average salaries decreasing anywhere near what they are in most other fields. My own salary has gone up by an average of 10% or 11% consistently for five years, and I don't feel I'm that exceptional. Saying your "NOC" role is entry-level pseudo-helpdesk work, and you start at $14/hour, an 8% raise brings you to $15/hour, and another one brings you to $16.33/hr. If you have a four-year degree, certifications, proven technical skills which you've improved, and then two years of experience, $14 to $16 is not a big jump. You are talking about DST, high-tier helpdesk, junior server admin, or level 1/2 field engineer positions. Those should all be in the $17-$20 range or salaried in the low-to-mid forties. These numbers are of course based on my experience and region, and YMMV, but the relativity is the same ($14 to $17-$20, or a 20-40% increase over two years). As far as meetings go and how you handle those, that varies between organizations. In some organizations, where meetings are more A than Q ("and most of the time they were for the manager to hear themselves talk" is very apt), you are better off simply giving no feedback. If the company is well managed and responsive to feedback, you should have no problems giving feedback during a meeting like that. That said, there is nothing wrong, in my opinion, with taking the time to think a response through. Better communication will result from taking the time to think something through and provide well formed feedback. We're pretty vague on the details, but I won't criticize your handling of this without knowing more. I will contradict myself a bit, and say I can see where the employer is coming from. It is hard for any employer in any field to justify year-over-year raises of 8% and stillconsider complaints about income, regardless of the economy. It is a sad truth that you must often move on, rather than move up, to get what you're worth in this industry. You are doing the right thing -- if your skills justify more than what they pay you and the opportunities for growth are as good or better, then moving to a different organization is not wrong. I'm just saying that that doesn't mean the employer is in the wrong, even if their response to you was a bit emotional.
ptilsen wrote: » I will contradict myself a bit, and say I can see where the employer is coming from. It is hard for any employer in any field to justify year-over-year raises of 8% and stillconsider complaints about income, regardless of the economy. It is a sad truth that you must often move on, rather than move up, to get what you're worth in this industry. You are doing the right thing -- if your skills justify more than what they pay you and the opportunities for growth are as good or better, then moving to a different organization is not wrong. I'm just saying that that doesn't mean the employer is in the wrong, even if their response to you was a bit emotional.
colemic wrote: » Because they were sad to see you go, or because they were glad to see you go? I've been to a few wheels-up parties... you party when the wheels are up on the the plane they are flying out on!
rwmidl wrote: » I can only say that in the almost 2 years I've been with my current employer, I've added about 6 certs (3 MCTS and 3 InfoSec) and I haven't gotten a raise, let alone a COLA. And while your experience my lead your opinions to believe that comments about the economy are utter BS I would say that in a majority of cases the economy does effect salaries, etc.
rwmidl wrote: » As others have said before, the only way to really get an increase in salary is to move on to another employer (more often than not).
the_Grinch wrote: » Unfortunately, I did expect some validation in my skills and this is probably what has caused me issues. I've had partners, managers, and field engineers tell me the difference I've made and then to hear otherwise was difficult to say the least.
ubermich wrote: » I find it best not to expect validation from management. The best employers will, but anyone average or below will not (even for their best-of-the-best employees). Take the comments from your partners/managers/field engineers and find satisfaction in those.
Version4 wrote: » Consider it from the employer perspective though, what if they had plans for you to work on a project? You've just put a wrench in that plan. Now management has to explain to upper management / executive / proprietor that they need more time to plan for project X. That puts pressure on your manager because now that manager has to explain to upper management / executive / proprietor why project X will not meet the deadline. This pressure could cause a few harsh things to be said that aren’t necessarily meant. This is just one example and I am not saying this is how things are playing out for you.
LinuxRacr wrote: » This is what I have found to be the case as well. Most of the time I feel invisible to my manager, but my co-workers know what I do.
the_Grinch wrote: » One thing that is affecting my decision is my request in regards to my time off. My last company paid for any vacation time you had left when you leave the company. I asked my manager if that was the case here (every company has been different) and the reply I got was that it was clearly stated in the policies that they would not pay out vacation. In looking at the policy, it states that in the event of termination you forfeit your vacation, thus since this isn't a termination it seemed I might get paid. I wasn't going to drag the issue, thus I just confirmed that I could take the time that I have. Ultimately, I am out of here in 25 days so I'm not going to sweat the small stuff. I have learned that in the future I will leave it at a two weeks notice as five weeks is much too long.
the_Grinch wrote: » I did have a talk with the owner of the company (he had an Mac issue and I am the only Mac person here) so we talked for about an hour while I worked on the issue. He expressed regret on me leaving and explained various things that were going on behind the scenes. He also said that I was the first person in 6 years to express an opinion without being asked and that they appreciated that.
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