Technical interview questions

fredmoogiefredmoogie ■■□□□□□□□□ Posts: 80Member ■■□□□□□□□□
Hiring manager will do a phone screen today. What kind of questions will he ask? Here's the job desc:

ABC is seeking an experienced and passionate Technical Support Engineer to provide internal third tier support. We are a successful product development company that drives improvements in patient safety through best-in-class digital solutions for simulation-based medical training. Our products provide multi-input digital video recording along with annotation and analysis tools for medical students, doctors, nurses, and other medical professionals.

This unique and new position will provide a bridge between product development and the rest of the company. The Technical Support Engineer will work directly with developers to handle all customer cases escalated beyond existing Tier 1 and Tier 2 support personnel, remotely support product integrators during new installations, as well as answer technical questions from all other departments including project management, sales, and marketing.

Beyond these primary duties, the job may also move into various directions depending on each candidate's own background and interests. These secondary duties may include internal training, presentations, technical writing, requirements analysis, development planning, feature verification, or high-level quality assurance. This is an exciting position that can grow based on the individual.

Desired Skills & Experience:
  • Must have demonstrated ability to analyze technical support requests, gather and organize appropriate data, and identify an appropriate resolution
  • Minimum two years experience in any applicable role which may include technical support, system administration, quality assurance, or development
  • Detailed knowledge of Windows operating systems, both desktop and servers
  • Experience with Internet and/or Network infrastructure technologies (Web Servers, SSL Certificates, FTP, DNS, Network Security, etc.)
  • Excellent communicator, particularly written communications
  • Problem solving and organization skills are essential
  • Experience with SQL strongly preferred
  • Prior experience or education in development or scripting beneficial but not required

Comments

  • networker050184networker050184 Mod Posts: 11,962Mod Mod
    No one can tell you what kind of questions they ask. Some companies/managers have a set list of questions they ask everyone and some just wing it. Just make sure you can discuss what you have listed on your resume and you should be good to go. If you list it and don't know it then you are probably going to be eliminated quickly. If you don't know something just say so.

    Good luck!
    An expert is a man who has made all the mistakes which can be made.
  • EveryoneEveryone Posts: 1,661Member
    I would expect to see questions designed to gauge your troubleshooting abilities.

    "You receive a complaint that X is broken, what steps would you take to troubleshoot the issue?"

    Expect "X" to be any of the things they listed as a desired skill.
  • cyberguyprcyberguypr Senior Member Posts: 6,830Mod Mod
    Agree. Very hard to say on what he will focus, but be ready for anything. The tech/troubleshooting scenario type questions are very likely to be there. If i had to guess based on the presentations and training elements I would say they will touch on soft skills. Don't forget to ask smart questions. Ask what their needs are so you can hang on to that and tell them how you are the perfect candidate for the job.
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