Looking for Web Support Cert

ScreamNYaK

Good Afternoon,
I manage a pilot team of 10 consultants working - client facing call center - Web Support for a financial firm. We are looking to get professional certifications for these individuals to help them troubleshoot our clients access issues. (firewall settings, access issues, web security settings, adobe reader integration/display issues, minor flash support, and for a lack of better words: "what all the different browser advanced options really do/mean" .

Most certifications that we've looked into are too heavily weighted in either hardware or one specific product.

is there a general cert that might be able to cover this information and get a little more in-depth to other areas of website design and functionality? (basic understanding of java, http, and LAN settings)

Any suggestions you could make would be great.

Thanks!

NinjaBoy

Are you looking for something along the lines of CIW?