Okay, about to start a new job. One of my main responsibilities will be the implementation/support of whatever we sell. We are a small telcom so this will be mostly phone systems, and lines. So basically when the papers are signed it will be passed to me and my team, to order, implement and then support. So I view each sale as a project until it is installed and then turned over to support. I would like to start documenting those project hours so that on down the road I can get PMP certified. So my question is what are the best practices for this process? Do you estimate, record it down to the half hour or what? Is it like a lawyer where anything and everything even remotely related to it becomes billable hours, or is in the case documented hours. Just looking for enough info to get me started down the road in documenting what I am doing.. Also are there any guidelines for what is and is not a project. So installing a new phone system at a customer is a project, a new firewall is a project a new NIC card NOT a project. So are there generally accepted time frame determinations for a project or what determines what is and is not a project?Right now I am swamped trying to get some vendor certs before starting or I would go knock out Project+ or do some more research so forgive the uneducated question..