Excel locked ONLY by User A
Hello,
I have a weird issue with only one user. So user A opens any excel document that she has used in the past from a network share, and it states that its currently in use by her (User A). The same thing happens if she logs in from another computer. Heres the crazy part, if someone else trys to open the same file, User B can open it fine with no messages. Only User A receives the message that its already open. We escalated this to the network team, which they state nothing is locked in the terminal session which i find strange. Could someone help
Thank you,
I have a weird issue with only one user. So user A opens any excel document that she has used in the past from a network share, and it states that its currently in use by her (User A). The same thing happens if she logs in from another computer. Heres the crazy part, if someone else trys to open the same file, User B can open it fine with no messages. Only User A receives the message that its already open. We escalated this to the network team, which they state nothing is locked in the terminal session which i find strange. Could someone help
Thank you,
when one is the, the one will be the being of willing to be the one.
Comments
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N2IT
Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
Try clearing her temp files
See if an Excel process is running in the background in task manager. Maybe there is a process hanging on even after boot up related to her profile
One other thing you could try. Maybe try recreating the users profile. I've seen users not able to open files and the only thing I could do to correct it was recreating their Windows profile.
What happens if she copies that file to her desktop or a folder off of the C: and tries launching it? -
Asif Dasl
Member Posts: 2,116 ■■■■■■■■□□
N2IT got there before me!
See if there is a hidden excel file in the same folder as the Excel file you are trying to open and try and delete that. That might solve it. It's usually a file with a tilda ~ and it will be greyed out with a similar file name.
Explorer -> Tools -> Folder Options -> View -> Show hidden files and uncheck Hide protected OS files to view the hidden files...
If it's not that then I don't know.