Critique My Resume

iDShaDoW

Probably quite painful to look at but any help is much appreciated.

I've got it posted on Monster and have been contacted by some recruiters randomly but it's usually just help desk stuff and I'd like to try to move into a NOC position or something else (of course, if a good help desk opportunity arose I'd take it until I can get in somewhere else).

This resume is pretty old. I'm guessing I should completely remove the related skills section and start putting down the different technologies/software/other things I'm familiar with/worked with/learned about in school? I'm just worried I'd end up having too big a list of technical jargon and acronyms that should be known with the few lower-level certs I already have.

And under work experience, should I re-word it a bit and add in the specific software tools and things I worked with like Symantec PCAnywhere, Norton Ghost, Outlook, etc.?

I also have the links to some job postings I've been interested in applying for so if you all think it'd be a good idea for me to post them for some help in kind of tailoring my resume for that specific job I can provide that as well.

Thanks so much for any help. I've finished my degree several months ago and my grace period on student loans is about to end and I'm kind of in a bad spot at the moment.

John Doe
jdoe@gmail.com
(xxx) yyy-zzzz

Education

• XYZ University
Bachelors of Science – Information Technology 2012
Concentration – Information Security & Network Administration
GPA: 3.7/4.0
Honors: Magna Cum Laude, Dean’s List, Certificate of Academic Excellence

Certification

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Certified Technology Specialist: Windows 7, Configuration (MCTS)
• Cisco Certified Network Associate (CCNA)

Related Skills

• Extensive knowledge of Microsoft operating system and software
• Experienced with setting up and troubleshooting personal computers, peripherals, LANS, and routers
• Computer savvy, able to quickly adapt to new operating environments
• Excellent time management, multitasking, data entry, written, and communication skills
• Patient when dealing with concerned or aggressive customers in person and over the phone

Work Experience

XYZ Corporation, Somewhere, VA October, 2025 - May, 2026

• Contracted out to the CF Foundation as a Technical Support Analyst. Worked in a team to maintain a WAN consisting of several hundred computers in over 75 chapters and branch offices across the country. Set up routers, switches, printers, fax machines, projectors, and conference rooms. Troubleshot and maintained corporate desktops and other small systems.
• Traveled to install and maintain applications, hardware, and network on a WAN consisting of over 100 computers at 4 branch office locations throughout the D.C. Metropolitan area.
• Provided technical assistance to users via face-to-face contact and e-mail.

iDShaDoW

Also, the part about being contracted out to the CF:

I was with my parent company for about half a year or so before they "promoted" and contracted me out to the foundation where I did help desk stuff for about 1 year or so (without the pay increase I was promised).

Parent company was more in-person while CF was a lot more over the phone and remote desktop support. I have it clumped under 1 since I felt it'd look worse to have a 6 month job and then a 1 year job but at the same time it makes that part kind of confusing to read as well.

Any input on that is much appreciated as well.

ChooseLife

Overall it looks fine to me.

This part made me chuckle, in a good, empathic way:

iDShaDoW wrote: »

• Patient when dealing with concerned or aggressive customers in person and over the phone

Re contracting, I'd keep it simple and list it as "XYZ / CF Foundation" without explaining contracts. If asked I'd tell the interviewer CF is a daughter company of XYZ and you had to support both. Just to keep it simple.

Adding a section with some technical skills is a good idea, both to attract some keyword hits and to give technical personnel a better understanding of your skillset.

Otherwise looks like you've got a good combination of education, certs, and experience to launch a successful career. Best of luck!