al3kt.R*** wrote: » 1. Patience and Perseverance 2. Responsibility 3. Out-of-the-box thinking 4. Taking and maintaining good notes/documentation 5. Strong & certified theoretical background on Telecommunications, Networking & Security 6. Fast Analytical thinking 7. Social skills 8. Stress-battling/Cold-blood nature That's my list related to your question CaptainL.
ccnpninja wrote: » I add "ability to convert employees complaints and blurry symptoms into technical problems"
IlikeIT wrote: » Troubleshooting is a must too
it_consultant wrote: » ... Higher up you will do projects dealing with high-end and expensive hardware and software purchases and implementations. Non-IT people won't have a clue about what is going on but you still need to listen to their concerns and address them.