Hey Guys,
I've been applying for jobs for 2 weeks now, with no callbacks. I figured my resume was bad, so based on a few resumes posted on here, I totally re-did mine. Please let me know what you guys think. I'm basically aiming for a desktop support role, how are my chances in your opinion? also... I went to Devry University very briefly (3 months), but did not finish, so I did not add it under my education, I suppose that is the right move? here it is:
SUMMARY
Reliable and highly motivated IT professional with successful experience providing desktop support. Excellent knowledge of diagnosing and troubleshooting hardware and software technical issues in a team environment or independently.
TECHNICAL SKILLS:- Experienced in Windows XP, Vista, 7.
- Experienced in OS installs, upgrades, migrations and data backup.
- Excellent knowledge of building, repairing, troubleshooting computers and laptops.
- Excellent troubleshooting and research skills.
- Executed many home and small office network installations.
- Intermediate network knowledge and troubleshooting tools such as: TCP/IP, DHCP, DNS, NAT, PING, TRACERT, NSLOOKUP.
- Demonstrated ability to provide user support by means of remote access tools.
- Intermediate experience with Active Directory: creating users, groups, password resets.
- Intermediate knowledge of many applications including: MS Word, Excel, Power Point, Outlook, malware removal, etc
Certifications:
CompTIA A+ April 9
th 2012
CompTIA Network+ Febuary 2
nd 2013
Education:
John Adams High School 1997-2001
Professional Experience:
Ultimate Health Outcomes Inc. March 2006 – November 2012
IT Assistant & Medica Billing
- Provided IT support to employees which included: internet and printer connectiivity, password resets, and propierity software account resets.
- Created new users, network mapping, permissions and shares to new employees.
- Installed OS images, client software, upgrades and patches.
- Performed hardware installs and upgrades.
- Cleaned systems infected with malware, spyware and viruses.
- Verify patient insurance, create and manage authorizations and referrals for services
- Assist in company deposits, and company financial collections
- Assist in patient collections
- Provide customer service
- Entered and billed patients into company’s billing software
Platinum Funding January 2005 – February 2006
IT Support
- Researched and built 10 computers, in compliance to owner’s needs and budget.
- Crimped and ran CAT-5 cables from each machine to a 24 port switch.
- Created a peer to peer network; assigning permissions, shares, and network maps.
- Installed a print server.
- Provided tech support to staff and maintained the network.
- Ordered office supplies when needed.
Apex Systems Inc. December 2004 – January 2005
Field service technician for Unisys inc. -Contract
- Independently serviced computers at several locations throughout Manhattan, NY which consisted of private homes, companies and organizations such as New York University.
- Directly ordered parts for customer’s computers (if needed) after performing diagnostics.
Apex Systems Inc. October 2004 – November 2004
Computer Technician – Contract
- Executed the Sky Chefs SOE (Standard Operating Environment) Infrastructure Refresh project, which is the replacement of all Desktop and Laptop PC’s with a standardized and secure WINXP platform computer for JFK and LGA international airports.
- Pre-deployed new machines by loading operating system, installing security patches and required applications.
- Migrated existing data from old pc to new pc via networked mapped drives.
- Restored all local and networked printers, Microsoft Outlook Express mail and settings.
- Assisted in switching users from old domain to new domain, and resetting their passwords.
- Logged users into new domain, and gave a brief orientation of their PC and operating system.
