Moving up from the outside

sol-badguy

Hey guys, I've been lurking on the forums for a while and learned a good amount of valuable information. I read in the CCNA forums for lab tips and passed the CCENT last week and I am about to tackle the ICND2 in 2 weeks. Currently I am working as a Deskside technician for about 2 years and before that was promoted from call center totaling around 4 years experience.

I decided that I want to move to a NOC position to start my networking career and get the experience to go along with my eventual CCNA certification. Some people at my job advised me to just take another desktop support position and try to move up, but:

1.) I don't think I could stand spending another year or two at desktop support because it's no longer challenging.
2.) I see guys who's been in the deskside for 10+ years here and I don't want to get comfortable and
3.) I believe it's possible to find a entry level NOC position somewhere with my CCNA certification.

What do you guys think would be a good move in my position? Trying my luck at a NOC even with no experience or taking a deskside role with hopes to move up?

Jackace

I had much the same situation as you. I had to find a new job because I was not going anywhere at my last one. Now I'm working on IP and Sonet networks all day everyday and it's a WHOLE lot better than desktop support, plus I'm learning a lot in a short amount of time. I would say start looking for a new job. The general rule I have been given and followed thus far is give a company 2 years. If you haven't moved up within those 2 years you need to move.

sol-badguy

Sounds like where I want to be Jackace, Did you just find a entry level gig in networking or move to another deskside support role to get there?

N2IT

Some organization treat the service desk and desk side as a minor league for some upper level positions and as you well know some others do not.

You can get a NOC position with the 4 years experience and the CCENT.

Jackace

I moved to a provisioning group with a service provider. I turn up new circuits all day and provide tier 2 and 3 support.

N2IT

Jack sounds a lot better than reseting passwords and putting Outlook clients back on line.

Jackace

N2IT wrote: »

Jack sounds a lot better than reseting passwords and putting Outlook clients back on line.

VERY much so. It was a great move and I'm getting good experience. I'm also now working on the CCNP and they are paying for it.

N2IT

^5 Nice work!

prtech

@OP, for some reason I can't PM you. We have an immediate need for a NOC technician in Maryland. PM me your contact info and I'll shoot you an e-mail with more details about the position.

sol-badguy

I agree, that's the part that is driving me crazy right now...the password resets, outlook stuff and re-image.

prtech, I think because I just recently joined I am unable to PM others too.

Nutsy

My company is looking for some NOC Level I guys here in NOVA. If you get your PM figured out, drop me your resume.

sol-badguy

Thanks, I'm able to recieve PM's now. I will send a message.

sol-badguy

It states your not accepting PM's right now, send me a message.

Jad207

You won't be able to send pm's until a certain number of post or unless you contact the admin to update your account. had the same issue when i first joined.

Somnipotent

Nutsy wrote: »

My company is looking for some NOC Level I guys here in NOVA. If you get your PM figured out, drop me your resume.

Nutsy, I've got a guy who is looking for an entry level NOC position in NoVA, what are the details? Can't PM you either.

Nutsy

Somnipotent,

I am not a recruiter so I do not have the exact job description. Let me see if I can dig something up. Also, I will post again when I get the PM fixed.

Nutsy

TE Members,

I replied to the e-mail when I registered stating that if I wanted to PM just reply. I haven't heard anything, and the PM feature still seems to be disabled. Is there anything else I can do?

Nutsy

All,

Sorry for the delay. Here is the job description. Let me know if you are interested. Good day.

U.S. Citizenship is required.


Job Responsibilities:
• Troubleshoot and resolve customer and upstream provider routing issues in a timely and efficient manner through the utilization of various networking analysis tools and US Courts systems.
• Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
• Coordinate and fulfill all new customer turn ups including configuration, routing updates and other network implementations such as BGP routing, filter list application, routing protocol conversions, etc.
• Coordinate and fulfill all change management requests from customers including configuration changes, routing updates and other network changes such as BGP route additions, filter list changes, routing protocol conversions, etc.
• Act as escalation point for issues escalated from the Tier I NOC Support Engineering team. The NOC Technician also providers mentoring, training and coaching to Tier 1 NOC technicians.
• Utilize the HEAT trouble ticketing system to track ongoing reports and service requests through to completion


Job Qualifications:
• 2 years of network monitoring or administration experience
• 2 year degree in Computer Science, Information Technology, Electrical Engineering or equivalent work experience in related field
• Previous help desk or phone experience a plus
• Great communication skills, both oral and written
• Must be able to work flexible hours, shift work, weekend, holidays
• Experience with major Internet protocols, such as DNS, LDAP, SMTP, POP3, IMAP, DHCP HTTP/HTTPS, RADIUS
• Cisco experience a BIG plus (CCNA/CCNP preferred)