Expected Salary for this position?
I would like to get other IT professionals opinions on the the salary expectation for a position based on the job description below. The position supports and administers ~350 users and systems, as well as ~10 servers. The position deals primarily with the client side of operations and only takes care of "their own" servers. SCCM is heavily used and administered by this position.
In the Colorado area (Denver) and based on the job description below, what would you all expect to be paid if you were to take the position below? (sorry for the wall of text!)
Position Summary:
The Enterprise Support Technician is responsible for installing, configuring, troubleshooting, maintaining, and administering support and field client systems and user accounts, as well as maintaining Support Center A/V equipment and printers.
Essential Functions:
• Provide first and all subsequent level problem prevention and resolution
• Maintain an action plan for problem resolution and keeps the end-user updated on problem progress and status
• Assure all problems are resolved in accordance with service level agreements
• Maintain, troubleshoot, and administer Enterprise Support infrastructure systems to include SCCM, Anti-virus, Print, and Encryption management
• Research, package, and deploy COTS software and updates
• Research, package, and deploy Microsoft updates and hotfixes
• Perform setup and configuration of workstations and user accounts for the enterprise
• GPO creation/modification for client systems and end-user accounts
• Asset and software license management and planning
• Receive input from end users regarding their IT needs, balance their input with company resources and what is best from and IT perspective, and make recommendations for future hardware, software, peripherals, procedures, etc.
• Support the Support Center printers and A/V equipment
Additional Responsibilities That May Be Performed:
• Resolution of client system hardware failures
• Manual malware removal
• Interact with other IT Departments regarding IT projects and issues
• IT equipment setup and/or relocation
Education, Experience and Skills Required:
Education & Experience
• High School Diploma or GED equivalent
• A minimum of 2 years desktop support experience
• A minimum of 1years help desk support experience
• A minimum of 6 months customer service experience
Job-Related Skills
• Excellent communication skills, both written and oral
• Intermediate to advanced level knowledge of current versions of MS Windows, MS Office Suite, Internet Explorer, Call-tracking software, and Adobe software
• Intermediate to advanced level knowledge of Enterprise Anti-virus technologies
• Thorough knowledge of Windows domain and Active Directory architecture
• Intermediate to advanced level knowledge of SCCM, IIS, SQL Server, WSUS, DHCP, DNS, and TCP/IP
• Intermediate to advanced computer hardware and software knowledge
• Intermediate to advanced knowledge of scripting technologies (Batch, VBS, Powershell, etc.)
• Analytically oriented and possess good problem-solving skills
• Should be curious and inquisitive about new technology and be able to pick up new concepts quickly
• Ability to effectively mange constantly changing priorities
• Intermediate data entry/typing skills
Other
• A+ Certification or equivalent experience
• Microsoft Certified Desktop Technician (MSCDT) certification or equivalent experience, MCP
Internal/External Interactions:
Internal Interactions
This position interacts internally with all employees in the corporate office as well as remote/field employees as it relates to enterprise support issues.
External Interactions
This position interacts externally with various hardware, software, print and maintenance vendors as it relates to upgrades and problem resolutions.
Leadership Responsibility:
This position has no direct leadership responsibilities.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires medium level work. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, pull and/or move up to 50 pounds; objects may be bulky and awkward. Twisting and turning may be required. May occasionally use power tools. Fine motor coordination required with small tools. Environmental hazards include exposure to electrical current of varying voltages. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Ability to process vague, abstract verbal and written instructions. Ability to work under stress, interruptions and tight deadlines. The noise level in the work environment is usually moderate, little exposure to chemicals. This position is not substantially exposed to adverse environmental conditions.
