Quick way to learn to Active Directory, Exchange and E-mail Troubleshooting?

geekoncall

Dear all forum members,

I just got a job offer with little better salary what I am making my current and as it was explained in Interview, noy hell busy call center in which I am currently working on.

My role is tech support, but now 80% and above customer are business customers. They told me that I would have to quickly learn just general Troubleshooting skills for Business E-mail, Active Directory, BlackBarry email activation, Troubleshooting etc such and things as, creating new users in AD, creating emails, Troubleshooting exchange , emails etc.

I have over 6-7 years working experience with tech support, but home base PC users, general TS, wireless networking, hardware software stuff like this. I never dealt with MS Exchange, Active Directory or Citrix etc.

I need you help, please provide me some resources where I can just general hand on Active Directory, Exchange , email stuff etc. I am trying Google and all resources want to me start from scratch, I downloading books 800+ pages, I don't think I will able to read all. I have already installed windows server 2012 on my PC, need some basic trick on above topic, any help please?

Thanks so much in advance.

olaHalo

Doing basic things in AD will take you minutes to learn.
I have no Exchange experience because we decommissioned the servers in favor of Google. Sigh...

Good luck with the new gig

JasminLandry

I would say the fastest way is to really work with it. So if it's possible for you, install a VM with server 2008 or something and install exchange on it and just look through it, create some mailboxes and stuff, just do some labs with it so you can get the feel of it!

NetworkingStudent

I found some resources for you....You will have to go through them though.. good luck.

I think you should study for the MTA Sever exam---I forgot the number anyways here are some resources to help you out:
For Exchange:
Windows Exchange Server
Describe active Directory services:
Enterprise IT Interview Questions: Active Directory Services - YouTube

Basic Active Directory training for IT Support

Basic Active Directory training for IT Support - YouTube


Cool site about installing sever:-_


winsrvtuts | Windows Server Tutorials and Education
So many times when I talk to people who are trying to learn more about systems administration they simply don’t know where to start. Before going any further I will say I am a HUGE fan of education. I believe that both formal and informal education is invaluable to a successful IT career


Nullset Computer Co. | Fernley | Fallon | Reno

go to this guys site and click on his you tube tab he has some videos
well good luck hope this helps

Asif Dasl

There is no "trick" as you put it. If you don't have experience with Server & Exchange you need to read those 800 page books and CBTs and then you will get to know it better and better as you use it more and more.

You could start with a TechNet subscription (the last new subscriptions end 31st August 2013 - related thread) install Server and Exchange and go through the CBTs first and lab as much as you can. The CBTs will give you an overview and the books will give you the nitty gritty for the exams if you go down that route. But you need to walk before you can run. Server/AD knowledge then Exchange knowledge.

Good luck with the new gig, I'm sure you will be fine..