We are hiring AGAIN - Code42 Software

Bokeh

Just had 4 people promoted, and have another opening for a Tier 1 support personnel. I have nothing to do with the hiring, but here is the job description. Position is in Minneapolis, right on the river.

TIER 1 SUPPORT AGENT
Support | Minneapolis

Support is in your blood, because you get a rush out of helping people. Whether answering a general "How do I...?" or doing a complex log dive, it's all the same to you. With your strong computers and technology background you're in The Zone working with Z Shell or talking LDAP and OSX. When it comes to explaining complex technical issues in a way anyone can understand, you have no equal. It doesn't matter whether you're addressing a problem with a customer or untangling an internal process: you jump on the chance to make it all better. Embracing your inner geek and armed with your technical prowess, you're ready to join us in our mission to be the best support organization on the planet.

WHAT YOU'LL BE DOING
You are the interface between Code42 and the rest of the world, so you are instrumental in building good rapport with and being an advocate for the customer. You will be transforming confusion into comprehension... fear into fandom. Working as part of a highly focused team, you will be managing chat, email and phone calls in a high volume environment. You will be doing a lot of writing, too. Clear, step-by-step, instructions with tact and discretion. You will also be working to streamline internal processes while dealing with an ever-increasing work load as Code42's growth explodes. It's a high stress environment, but you are up for it because the rewards are worth it!

YOU'LL BE RESPONSIBLE FOR
Taking charge of internal processes and driving change
Efficiently answering customer questions using Zendesk (our internal ticketing system)
Finding problems and following them through to conclusion
Facilitating customer communication, education and retention
Managing a large number of disparate customer issues
Helping coworkers when asked and taking the initiative to reach out to coworkers when you think you have something to contribute
Directing and developing your own professional skill
Provide general product information, configuration support, collection of relevant technical problem identification information, and filter non-technical problems from technical problems
Staying on the cusp of the latest and greatest technologies, as well as staying current with changes in Code42 products and processes

SKILLS AND REQUIREMENTS
How you got here isn't as important as what you know and how you share that knowledge, but you will need the following to succeed as a Tier 1 Support Agent at Code42:

Proven record of offering consistently superior levels of customer service
The ability to make decisions on your own, and consult with team leaders as needed
Fluent in at least 2 of the following: Windows, Mac and Linux operating systems
Solid understanding of networking and computer hardware
Excellent hardware and software troubleshooting skills
A warm personality, work well with co-workers, and are kind and patient with customers.
An enthusiasm for learning
The ability to think calmly and rationally during a crisis
4 year college degree preferably in a technical field or relevant work experience
All employees are responsible for Code 42 Software's information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Code 42 Software information assets in accordance with the company's information security program.

APPLY NOW
resumes@code42.com

bugzy3188

Submitted a resume, thanks for the heads up!