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Please help me improve my resume

edzyyyedzyyy Member Posts: 30 ■□□□□□□□□□
Working as a Tech in a Warehouse now doing misc repairs on desktops & laptops, but the job isn't stable. I'm only getting about 20 hours a week and have a boss with a split personality.

I'd love to get into a help desk role even if it paid pennies. I'm not getting any calls, so I know it's something with my resume. Just don't know what. I was thinking of ditching the "Independent Consultant" bit since it wasn't a job, but it is experience.

Any feedback is appreciated.

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    EssendonEssendon Member Posts: 4,546 ■■■■■■■■■■
    I'll concur, your resume sucks. It's boring, reads like the contents of a book and honestly I dont want to look at it again in its current shape. Put yourself in place of a prospective employer - would you call this candidate? Now for some feedback:

    - Keep the tense consistent throughout. Ger rid of 'I' in the Summary section.
    - Too many sentences in the Summary. 2-3 are enough.
    - What's informal experience? Like fixing things for friends/family? Chances are the person reading the resume wont be sure either.
    - Change the font to Trebuchet MS or Garamond or Verdana.
    - Question. Why are LAN Networks, virus removal and system hardening in bold? Oversight?
    - Formatting. Too much white space in margins. Must fit this into one page.

    This is how I would re-do your resume (while incorporating the above)

    Summary
    Certs/Education
    Skills (trim the fat, get rid of the last three lines. Keep this technical)
    Experience

    Check out the following resumes. Although the guy has waaaaay more experience than you but check his style.

    http://www.techexams.net/forums/jobs-degrees/73494-resume-critique-help-request.html

    Hope this helps!
    NSX, NSX, more NSX..

    Blog >> http://virtual10.com
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    edzyyyedzyyy Member Posts: 30 ■□□□□□□□□□
    Just the feedback I needed

    Thank you! Time to get to work
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    srabieesrabiee Member Posts: 1,231 ■■■■■■■■□□
    Your Windows 7 certifications should be listed as MCITP: Enterprise Desktop Support Technician and MCSA: Windows 7. List out the actual certification names, don't sell yourself short. You earned them, put them on there in their correct format.

    Or you can spell out the acronyms for greater detail.
    * Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician
    * Microsoft Certified Solutions Associate (MCSA): Windows 7

    And because you passed the 70-680 exam, you can (optionally) also list the MCTS: Windows 7, Configuring certification.
    * Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuring
    WGU Progress: Master of Science - Information Technology Management (Start Date: February 1, 2015)
    Completed: LYT2, TFT2, JIT2, MCT2, LZT2, SJT2 (17 CU's)
    Required: FXT2, MAT2, MBT2, C391, C392 (13 CU's)

    Bachelor of Science - Information Technology Network Design & Management (WGU - Completed August 2014)
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    edzyyyedzyyy Member Posts: 30 ■□□□□□□□□□
    Did some formatting

    Took off some fluff and added some

    Is this better?

    I know I still have some more cleaning up to do
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    jthunderbirdjthunderbird Banned Posts: 95 ■■□□□□□□□□
    I think that certainly looks better, though I really do not like how your margins are different all over the resume. Why is Name through Skills offset further inside than Systems down?

    Also one thing I do on my resume is separate the certifications like so:

    CompTIA: A+, Network+
    Microsoft: MCITP Enterprise Desktop Support Technician, MCSA Windows 7
    Dell: DCSE
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    edzyyyedzyyy Member Posts: 30 ■□□□□□□□□□
    I think that certainly looks better, though I really do not like how your margins are different all over the resume. Why is Name through Skills offset further inside than Systems down?

    Also one thing I do on my resume is separate the certifications like so:

    CompTIA: A+, Network+
    Microsoft: MCITP Enterprise Desktop Support Technician, MCSA Windows 7
    Dell: DCSE

    Yeah, that kind of irked me too

    Still trying to figure out how to align it all up properly

    Thanks for the advice!
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    edzyyyedzyyy Member Posts: 30 ■□□□□□□□□□
    So I spoke to a recruiter today and he told me it would be best if I added more to my resume.

    Speak more on the technologies I've worked with

    So, for example, this job would go from
    ● Provided Dell certified hardware replacement for in-warranty devices all over Manhattan and lower Brooklyn
    ● Received parts shipped directly from Dell warehouses overnight, and traveled to
    customer locations for on-time next business day service
    ● Remedied customer issues, to insure 100% customer satisfaction
    ● Maintained updates to asset management system in accordance with internal asset
    management procedures

    To
    ● Provided Dell certified hardware replacement for in-warranty Laptops & Desktops all
    over Manhattan and lower Brooklyn. Including, but not limited to motherboards, LCD
    screens, keyboards, ram, laptop exterior plastics, power supplies, hard drives
    ● Received parts shipped directly from Dell warehouses overnight, and traveled to
    customer locations for on-time next business day service
    ● Remedied customer issues, to insure 100% customer satisfaction
    ● Maintained updates to asset management system in accordance with internal asset
    management procedures





    I haven't used this resume yet, since I haven't figured out how to align it all up properly and fix some odds & ends


    I'm thinking of joining the systems/software/smartphones into the skills summary instead of having them apart

    Or would it be better to leave it the way it is and align it up properly?

    I do have experience with equipment such as routers, switches, firewalls, and the like but can't figure out where to add that in.

    Thoughts?
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