Call Center Phones
In my enviroment we have 5 users on the phone and 1 want to set our 3 level 1 Helpdesk as 1st priority for incoming calls and the 2 level 2 Helpdesk as the next priority. Basically what I want is, As long as the level guys are signed into the Cisco call center, they will always get the call first unless the 3 lines are full and then would roll over to the level 2 guys to take the extra volume. I thought I read it was the Softkey timers but not sure. Has anyone configured this setting before?
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