Call Center Phones
Hondabuff Member Posts: 667 ■■■□□□□□□□
In my enviroment we have 5 users on the phone and 1 want to set our 3 level 1 Helpdesk as 1st priority for incoming calls and the 2 level 2 Helpdesk as the next priority. Basically what I want is, As long as the level guys are signed into the Cisco call center, they will always get the call first unless the 3 lines are full and then would roll over to the level 2 guys to take the extra volume. I thought I read it was the Softkey timers but not sure. Has anyone configured this setting before?
“The problem with quotes on the Internet is that you can’t always be sure of their authenticity.” ~Abraham Lincoln
CCNA R&S COLOR=#008000]Complete[/COLOR CCNA Voice COLOR=#008000]Complete[/COLOR CCNA Collaboration [In Progress]