Hiring in Baton Rouge, LA for Level I and II Service Desk

cknapp78

All,

My company is currently hiring for Level 1 & 2 Service Desk. Pasting the job description below. If you are interested PM me.

Corey

Level 1 and Level 2 Job Duties:

• Proficient to expert knowledge of Microsoft desktop OS
• Proficient to expert knowledge of Microsoft Office support
• Proficient to expert knowledge of desktop/laptop computer hardware
• Documented and successful use of strong customer service skills
• Proficient use of service management applications
• Proficient knowledge of Incident and Request Fulfillment processe
• Serve as a team member of Tier 1 or Tier 2 service desk offering
• Document technical processes in use for publication to knowledge base
• Ability to perform with little guidance on Tier 1 or Tier 2 assisgnments
• Ability to perform with little guidance on PC deployment projects
• Demonstrated ability to assess and escalate incidents correctly
• Demonstrated commitment to meeting SLAs
• Present a professional image in conduct, attitude and attire
• Assist with the research and implementation of technology trends
• Contribute to development of services and processes
• Contribute to service and process improvements
• Demonstrated ability to assess and escalate incidents correctly
• Demonstrated commitment to meeting SLAs

Level 2 Additional Job Duties:

• Evaluate the skill level of associate service desk technicians
• Assist in employee review and assessment processes for associate service desk technicians
• Monitor a team of associate service desk technicians on a PC deployment
• Ability to review desktop operation processes with team leader/manager
• Ability to recognize the need for improvements in processes
• Proven advanced level knowledge of, and proven hands on experience in:
  - Microsoft desktop OS
  - local/network printing
  - Microsoft Office suite
  - troubleshooting Internet issues
  - PC maintenance
• Possess a sound skill set of soft skills:
  - verbal communication
  - team work
  - punctuality
  - ownership of assigned tasks
  - approachable by client and end users

Requirements:

• Demonstrated advancement of skill set
• Demonstrated use of policies/processes
• Demonstrated commitment to Company culture
• Professional Certifications (A+, MCTS, CCENT, etc.)
• Documented history of supporting end users
• Proven ability to adapt to emerging industry leading information management technologies

fontenjj

cknapp78, just sent you a Pm about this position thanks so much

cknapp78

Damn...5 PMs in under 2 hours. Glad I can help guys!!!

compuju

cknapp, just came upon your post at this late date, but am very interested. Alas, as a new member, I can't PM you. Would you mind PMing (or
posting, if you prefer) me? I'd like to know if your company is still hiring, and also to verify the name of the support services director (e.g., same as listed on your company's website?) and anything else you'd be comfortable sharing abt it.
I think I'm well-qualified for the Level I position.... Thanks, compuju in BR!