All,
My company is currently hiring for Level 1 & 2 Service Desk. Pasting the job description below. If you are interested PM me.
Corey
Level 1 and Level 2 Job Duties:
- Proficient to expert knowledge of Microsoft desktop OS
- Proficient to expert knowledge of Microsoft Office support
- Proficient to expert knowledge of desktop/laptop computer hardware
- Documented and successful use of strong customer service skills
- Proficient use of service management applications
- Proficient knowledge of Incident and Request Fulfillment processe
- Serve as a team member of Tier 1 or Tier 2 service desk offering
- Document technical processes in use for publication to knowledge base
- Ability to perform with little guidance on Tier 1 or Tier 2 assisgnments
- Ability to perform with little guidance on PC deployment projects
- Demonstrated ability to assess and escalate incidents correctly
- Demonstrated commitment to meeting SLAs
- Present a professional image in conduct, attitude and attire
- Assist with the research and implementation of technology trends
- Contribute to development of services and processes
- Contribute to service and process improvements
- Demonstrated ability to assess and escalate incidents correctly
- Demonstrated commitment to meeting SLAs
Level 2 Additional Job Duties:
- Evaluate the skill level of associate service desk technicians
- Assist in employee review and assessment processes for associate service desk technicians
- Monitor a team of associate service desk technicians on a PC deployment
- Ability to review desktop operation processes with team leader/manager
- Ability to recognize the need for improvements in processes
- Proven advanced level knowledge of, and proven hands on experience in:
- Microsoft desktop OS
- local/network printing
- Microsoft Office suite
- troubleshooting Internet issues
- PC maintenance
- Possess a sound skill set of soft skills:
- verbal communication
- team work
- punctuality
- ownership of assigned tasks
- approachable by client and end users
Requirements:
- Demonstrated advancement of skill set
- Demonstrated use of policies/processes
- Demonstrated commitment to Company culture
- Professional Certifications (A+, MCTS, CCENT, etc.)
- Documented history of supporting end users
- Proven ability to adapt to emerging industry leading information management technologies
