Tier 2 Service Desk or Help Desk Salaries in DC, NYC, Chicago, Atlanta, etc
Socom
Member Posts: 48 ■■■□□□□□□□
IT Experience (Geek squad/call centers count 
for my purposes. Also if you have freelance/contract experience please list that separate and indicate so):
Degree:
Certifications:
Area:
Age:
Field:
Daily responsibilities:
Salary/Hourly:
Why do you think you get paid what you are paid:
IT Experience: Freelance 3 years w/ server environments
Degree: None, but two years of general ed in a community college
Certifications: MCSA (Server 2003), MCDST, A+ , Security + (Might as well have network+ too as I know it, just havn't taken the tests)
Area: Northern VA/DC
Age: 22
Field: Government Consultant Agency
Daily responsibilities: Password resets, trouble shooting cots and general applications, office 2010, active directory membership groups/OUs, permissions, ensure proper GPOs, basic exchange troubleshooting ie connectivity issues, missing emails, account creation
Salary/Hourly: 15
Why do you think you get paid what you are paid: First IT position that isn't self employed. The place is very laid back, I don't have to do anything except password resets all day, and others get away with working 4 or 5 tickets a day (8 hour work days) even though the queue is backed up. I choose to do the other stuff, no cares are given by management though.
for my purposes. Also if you have freelance/contract experience please list that separate and indicate so): Degree:
Certifications:
Area:
Age:
Field:
Daily responsibilities:
Salary/Hourly:
Why do you think you get paid what you are paid:
IT Experience: Freelance 3 years w/ server environments
Degree: None, but two years of general ed in a community college
Certifications: MCSA (Server 2003), MCDST, A+ , Security + (Might as well have network+ too as I know it, just havn't taken the tests)
Area: Northern VA/DC
Age: 22
Field: Government Consultant Agency
Daily responsibilities: Password resets, trouble shooting cots and general applications, office 2010, active directory membership groups/OUs, permissions, ensure proper GPOs, basic exchange troubleshooting ie connectivity issues, missing emails, account creation
Salary/Hourly: 15
Why do you think you get paid what you are paid: First IT position that isn't self employed. The place is very laid back, I don't have to do anything except password resets all day, and others get away with working 4 or 5 tickets a day (8 hour work days) even though the queue is backed up. I choose to do the other stuff, no cares are given by management though.