Remote Tech Support Interview

So after countless days and hours lurking the forums and pounding my head away at books, I managed to get my A+ and Net+ certifications. Net+ just being finished last week. After going through pages and pages of this subforum I brought my resume to what I felt was the best I could do, and started throwing it out to various places. I just got a call back from one too, a remote tech support company based out San Marcos, TX.
I wasn't able to answer the phone when she called, because I was currently working at the dead end job I'm trying to get out of. She left me a very nice voicemail though asking if I was still interested in the position because they were very interested in me based on my resume. (Thanks, Techexams!). The exact description for the job she said was "We are currently hiring Entry-Level Technical Support Representatives to provide support with: general Internet connectivity troubleshooting, application based email support, as well as wireless and AV/FW configurations. "
I'm assume she's going to call me back tomorrow, when I called back they were closed so I left a voicemail saying I was still very interested in the position. My question here is what kind of questions should I prepare myself for? I've never been to a tech interview, and I'm kind of nervous. TIme to brush up on everything I can with network configurations I guess and practice reciting my soft skills. If anyone has maybe worked for them, let me know your experience.
Also to anyone new to IT that's in a similar boat, I think they hire pretty often.
I wasn't able to answer the phone when she called, because I was currently working at the dead end job I'm trying to get out of. She left me a very nice voicemail though asking if I was still interested in the position because they were very interested in me based on my resume. (Thanks, Techexams!). The exact description for the job she said was "We are currently hiring Entry-Level Technical Support Representatives to provide support with: general Internet connectivity troubleshooting, application based email support, as well as wireless and AV/FW configurations. "
I'm assume she's going to call me back tomorrow, when I called back they were closed so I left a voicemail saying I was still very interested in the position. My question here is what kind of questions should I prepare myself for? I've never been to a tech interview, and I'm kind of nervous. TIme to brush up on everything I can with network configurations I guess and practice reciting my soft skills. If anyone has maybe worked for them, let me know your experience.
Also to anyone new to IT that's in a similar boat, I think they hire pretty often.
Comments
Let us know how it goes.