Resume Format check

mokaiba

I am aiming for a NOC position and my resume is formatted (the order of it) for a different job type.

How should I rework this?

Name




PROFESSIONAL EXPERIENCE
________________________________________________________________________________________________________________________________________________
Company Tempe, AZ
Technical Support October 2010 - Present
⦁ Multitasked via email, phone, liveperson chat, and proprietary chat-based systems providing technical assistance
⦁ Assisted multiple people, often several at one time, by troubleshooting a variety of PC and Mac technical issues
⦁ Improved the resolution knowledgebase by adding several quick and efficient solutions to common technical problems


Company Tempe, AZ
Financial Aid Officer/Part-time IT Help Desk January 2007 - August 2010
⦁ Performed duties in various Financial Aid Officer (FAO) skill sets
⦁ Worked as a technical writer
⦁ Worked with the IT team after completing FAO duties providing technical assistance in repairing OS malfunctions


Company Tempe, AZ
Tech Support I January 2007
⦁ Resolved technical problems with a customers DSL service
⦁ Completed inbound phone calls in a timely manner
⦁ Left company after one month due to an unfortunate schedule conflict at the time due to a lack of transportation


Company Tempe, AZ
College Internship 2006
⦁ Observed and participated in the installation and verification of telephone systems
⦁ Internship was one year long

Army USA
Yes, military


EDUCATION
________________________________________________________________________________________________________________________________________________
Western Governors University
Bachelor of Science in Information Technology
⦁ Competency-based model non-profit college founded by 19 State Governors in 1997
⦁ Regionally accredited by the Northwest Commission of Colleges and Universities
⦁ All exams taken at a proctored brick-and-mortar location and not online


Jefferson Community College
Associate of Applied Science in Networking Technology
⦁ Chartered in 1961 and is regionally accredited by the Middle States Association of Colleges and Schools
⦁ All exams taken at a proctored brick-and-mortar location and not online


ADDITIONAL SKILLS
________________________________________________________________________________________________________________________________________________
⦁ Proactive and motivated
⦁ Great organizational skills
⦁ Able to work well in a fast-paced, team-oriented environment
⦁ Leadership and team-building skills
⦁ Exceptional written and verbal communication skills


CERTIFICATIONS
________________________________________________________________________________________________________________________________________________
⦁ MTA for Infrastructure and Database
⦁ CompTia A+
⦁ CompTia Strata IT Fundamentals
⦁ CIW Web Foundations Associate, Javascript, and Database Design
⦁ Apple Certified Associate in Mac Integration 10.6
⦁ CompTia Linux+ -
⦁ CompTia Security+
⦁ CompTia Project+
⦁ CompTia Network+
⦁ Cisco CCENT
⦁ Cisco CCNA -
⦁ Cisco CCNA Security
⦁ RHCSA
⦁ VMware Data Center Virtualization Fundamentals
⦁ MSCA Windows Server 2008 and 2012

RouteMyPacket

Good lord we need some work here, I cannot tell what you can do by reading your resume. You literally do not tell me anything hence why I would toss it to the side if it came to me like this.

I will try to circle back around when I have some time and provide some insight.

Certifications: Why post a ton of certs? To impress yourself? Post what is applicable to the job, people are not going to want to read a long list of certs. A NOC job, I would break them into categories

Professional Certifications

Comptia: Security +, Network +

Cisco: CCNA R/S, CCNA Security


Putting CCENT is worthless and again, you are trying to impress but it makes no sense. You are a two time CCNA, leave off CCENT as it does absolutely nothing. Would you put CCNA R/S, CCNP R/S? No, CCNP R/S tells me you have a CCNA otherwise you'd never have the NP.

The Additional Skills section should not be blanket statements about yourself, let's put some meat in there.

Technology Experience:

Network Hardware and Protocols
Cisco Routers (1800, 2600, 2800), Cisco Catalyst Switches (3500, 2960), CUCM, CCX, BGP, EIGRP, OSPF, RIP, RIPv2, ISIS, STP, RSTP

Microsoft Technologies
Active Directory 2003/2008, Server 2003/2008 R2, DNS, DHCP, IAS, NPS

Misc.
Solarwinds Orion and NCM, BackupExec, bla bla bla bla bla bla


Something like that...

mokaiba

Thanks for the input.

mokaiba

So something close to this is better?

NAME, other info


Technology Experience

Network Hardware and Protocols
Cisco Routers (1800, 2600, 2800), Cisco Catalyst Switches (3500, 2960), BGP, EIGRP, OSPF, RIP, RIPv2, IS-IS, STP, TCP/IP
Microsoft Technologies
Active Directory 2008/2012, Server 2008/2012, DNS, DHCP
Linux Technologies
Insert here
Misc.
Familar with Bash, and Ksh


Professional Certifications
Comptia: A +, Security +, Network +, Project +
Cisco: CCNA R/S, CCNA Security
CIW: Javascript, Database Design
Red Hat: RHCSA
VMware: Data Center Virtualization Fundamentals
Microsoft: MTA Infrastructure and Database, MSCSA Server 2008/2012

Education
BSIT Security, Western Governors University
AAS Networking Technology, Jefferson Community College


Employment
Company, Technicial Support, 2010-Present
Company, Financial Aid Officer/Part-time Technicial Support, 2007-2010
Company, Technicial Support I, 2007
Company, soldier, 2000-2003

RouteMyPacket

Much better

SlayerX

I would put a certification image on your resume A+ Net+ etc. HR loves seeing them and no joke they will pull your resume out of the pile to look at it.