Resume Format check

mokaiba

I am aiming for a NOC position and my resume is formatted (the order of it) for a different job type.

How should I rework this?

Name




PROFESSIONAL EXPERIENCE
________________________________________________________________________________________________________________________________________________
Company Tempe, AZ
Technical Support October 2010 - Present
⦁ Multitasked via email, phone, liveperson chat, and proprietary chat-based systems providing technical assistance
⦁ Assisted multiple people, often several at one time, by troubleshooting a variety of PC and Mac technical issues
⦁ Improved the resolution knowledgebase by adding several quick and efficient solutions to common technical problems


Company Tempe, AZ
Financial Aid Officer/Part-time IT Help Desk January 2007 - August 2010
⦁ Performed duties in various Financial Aid Officer (FAO) skill sets
⦁ Worked as a technical writer
⦁ Worked with the IT team after completing FAO duties providing technical assistance in repairing OS malfunctions


Company Tempe, AZ
Tech Support I January 2007
⦁ Resolved technical problems with a customers DSL service
⦁ Completed inbound phone calls in a timely manner
⦁ Left company after one month due to an unfortunate schedule conflict at the time due to a lack of transportation


Company Tempe, AZ
College Internship 2006
⦁ Observed and participated in the installation and verification of telephone systems
⦁ Internship was one year long

Army USA
Yes, military


EDUCATION
________________________________________________________________________________________________________________________________________________
Western Governors University
Bachelor of Science in Information Technology
⦁ Competency-based model non-profit college founded by 19 State Governors in 1997
⦁ Regionally accredited by the Northwest Commission of Colleges and Universities
⦁ All exams taken at a proctored brick-and-mortar location and not online


Jefferson Community College
Associate of Applied Science in Networking Technology
⦁ Chartered in 1961 and is regionally accredited by the Middle States Association of Colleges and Schools
⦁ All exams taken at a proctored brick-and-mortar location and not online


ADDITIONAL SKILLS
________________________________________________________________________________________________________________________________________________
⦁ Proactive and motivated
⦁ Great organizational skills
⦁ Able to work well in a fast-paced, team-oriented environment
⦁ Leadership and team-building skills
⦁ Exceptional written and verbal communication skills


CERTIFICATIONS
________________________________________________________________________________________________________________________________________________
⦁ MTA for Infrastructure and Database
⦁ CompTia A+
⦁ CompTia Strata IT Fundamentals
⦁ CIW Web Foundations Associate, Javascript, and Database Design
⦁ Apple Certified Associate in Mac Integration 10.6
⦁ CompTia Linux+ -
⦁ CompTia Security+
⦁ CompTia Project+
⦁ CompTia Network+
⦁ Cisco CCENT
⦁ Cisco CCNA -
⦁ Cisco CCNA Security
⦁ RHCSA
⦁ VMware Data Center Virtualization Fundamentals
⦁ MSCA Windows Server 2008 and 2012

RouteMyPacket

Good lord we need some work here, I cannot tell what you can do by reading your resume. You literally do not tell me anything hence why I would toss it to the side if it came to me like this.

I will try to circle back around when I have some time and provide some insight.

Certifications: Why post a ton of certs? To impress yourself? Post what is applicable to the job, people are not going to want to read a long list of certs. A NOC job, I would break them into categories

Professional Certifications

Comptia: Security +, Network +

Cisco: CCNA R/S, CCNA Security


Putting CCENT is worthless and again, you are trying to impress but it makes no sense. You are a two time CCNA, leave off CCENT as it does absolutely nothing. Would you put CCNA R/S, CCNP R/S? No, CCNP R/S tells me you have a CCNA otherwise you'd never have the NP.

The Additional Skills section should not be blanket statements about yourself, let's put some meat in there.

Technology Experience:

Network Hardware and Protocols
Cisco Routers (1800, 2600, 2800), Cisco Catalyst Switches (3500, 2960), CUCM, CCX, BGP, EIGRP, OSPF, RIP, RIPv2, ISIS, STP, RSTP

Microsoft Technologies
Active Directory 2003/2008, Server 2003/2008 R2, DNS, DHCP, IAS, NPS

Misc.
Solarwinds Orion and NCM, BackupExec, bla bla bla bla bla bla


Something like that...