Resume Format check

mokaibamokaiba Career StudentMember Posts: 162 ■■■□□□□□□□
I am aiming for a NOC position and my resume is formatted (the order of it) for a different job type.

How should I rework this?

Name




PROFESSIONAL EXPERIENCE
________________________________________________________________________________________________________________________________________________
Company Tempe, AZ
Technical Support October 2010 - Present
⦁ Multitasked via email, phone, liveperson chat, and proprietary chat-based systems providing technical assistance
⦁ Assisted multiple people, often several at one time, by troubleshooting a variety of PC and Mac technical issues
⦁ Improved the resolution knowledgebase by adding several quick and efficient solutions to common technical problems


Company Tempe, AZ
Financial Aid Officer/Part-time IT Help Desk January 2007 - August 2010
⦁ Performed duties in various Financial Aid Officer (FAO) skill sets
⦁ Worked as a technical writer
⦁ Worked with the IT team after completing FAO duties providing technical assistance in repairing OS malfunctions


Company Tempe, AZ
Tech Support I January 2007
⦁ Resolved technical problems with a customers DSL service
⦁ Completed inbound phone calls in a timely manner
⦁ Left company after one month due to an unfortunate schedule conflict at the time due to a lack of transportation


Company Tempe, AZ
College Internship 2006
⦁ Observed and participated in the installation and verification of telephone systems
⦁ Internship was one year long

Army USA
Yes, military


EDUCATION
________________________________________________________________________________________________________________________________________________
Western Governors University
Bachelor of Science in Information Technology
⦁ Competency-based model non-profit college founded by 19 State Governors in 1997
⦁ Regionally accredited by the Northwest Commission of Colleges and Universities
⦁ All exams taken at a proctored brick-and-mortar location and not online


Jefferson Community College
Associate of Applied Science in Networking Technology
⦁ Chartered in 1961 and is regionally accredited by the Middle States Association of Colleges and Schools
⦁ All exams taken at a proctored brick-and-mortar location and not online


ADDITIONAL SKILLS
________________________________________________________________________________________________________________________________________________
⦁ Proactive and motivated
⦁ Great organizational skills
⦁ Able to work well in a fast-paced, team-oriented environment
⦁ Leadership and team-building skills
⦁ Exceptional written and verbal communication skills


CERTIFICATIONS
________________________________________________________________________________________________________________________________________________
⦁ MTA for Infrastructure and Database
⦁ CompTia A+
⦁ CompTia Strata IT Fundamentals
⦁ CIW Web Foundations Associate, Javascript, and Database Design
⦁ Apple Certified Associate in Mac Integration 10.6
⦁ CompTia Linux+ -
⦁ CompTia Security+
⦁ CompTia Project+
⦁ CompTia Network+
⦁ Cisco CCENT
⦁ Cisco CCNA -
⦁ Cisco CCNA Security
⦁ RHCSA
⦁ VMware Data Center Virtualization Fundamentals
⦁ MSCA Windows Server 2008 and 2012

Comments

  • RouteMyPacketRouteMyPacket Senior Member Member Posts: 1,104
    Good lord we need some work here, I cannot tell what you can do by reading your resume. You literally do not tell me anything hence why I would toss it to the side if it came to me like this.

    I will try to circle back around when I have some time and provide some insight.

    Certifications: Why post a ton of certs? To impress yourself? Post what is applicable to the job, people are not going to want to read a long list of certs. A NOC job, I would break them into categories

    Professional Certifications

    Comptia: Security +, Network +

    Cisco: CCNA R/S, CCNA Security


    Putting CCENT is worthless and again, you are trying to impress but it makes no sense. You are a two time CCNA, leave off CCENT as it does absolutely nothing. Would you put CCNA R/S, CCNP R/S? No, CCNP R/S tells me you have a CCNA otherwise you'd never have the NP.

    The Additional Skills section should not be blanket statements about yourself, let's put some meat in there.

    Technology Experience:

    Network Hardware and Protocols
    Cisco Routers (1800, 2600, 2800), Cisco Catalyst Switches (3500, 2960), CUCM, CCX, BGP, EIGRP, OSPF, RIP, RIPv2, ISIS, STP, RSTP

    Microsoft Technologies
    Active Directory 2003/2008, Server 2003/2008 R2, DNS, DHCP, IAS, NPS

    Misc.
    Solarwinds Orion and NCM, BackupExec, bla bla bla bla bla bla


    Something like that...
    Modularity and Design Simplicity:

    Think of the 2:00 a.m. test—if you were awakened in the
    middle of the night because of a network problem and had to figure out the
    traffic flows in your network while you were half asleep, could you do it?
  • mokaibamokaiba Career Student Member Posts: 162 ■■■□□□□□□□
    Thanks for the input.
  • mokaibamokaiba Career Student Member Posts: 162 ■■■□□□□□□□
    So something close to this is better?

    NAME
    , other info


    Technology Experience

    Network Hardware and Protocols
    Cisco Routers (1800, 2600, 2800), Cisco Catalyst Switches (3500, 2960), BGP, EIGRP, OSPF, RIP, RIPv2, IS-IS, STP, TCP/IP
    Microsoft Technologies
    Active Directory 2008/2012, Server 2008/2012, DNS, DHCP
    Linux Technologies
    Insert here
    Misc.
    Familar with Bash, and Ksh


    Professional Certifications
    Comptia: A +, Security +, Network +, Project +
    Cisco: CCNA R/S, CCNA Security
    CIW: Javascript, Database Design
    Red Hat: RHCSA
    VMware: Data Center Virtualization Fundamentals
    Microsoft: MTA Infrastructure and Database, MSCSA Server 2008/2012

    Education
    BSIT Security, Western Governors University
    AAS Networking Technology, Jefferson Community College


    Employment
    Company, Technicial Support, 2010-Present
    Company, Financial Aid Officer/Part-time Technicial Support, 2007-2010
    Company, Technicial Support I, 2007
    Company, soldier, 2000-2003
  • RouteMyPacketRouteMyPacket Senior Member Member Posts: 1,104
    Much better
    Modularity and Design Simplicity:

    Think of the 2:00 a.m. test—if you were awakened in the
    middle of the night because of a network problem and had to figure out the
    traffic flows in your network while you were half asleep, could you do it?
  • SlayerXSlayerX Member Member Posts: 86 ■■□□□□□□□□
    I would put a certification image on your resume A+ Net+ etc. HR loves seeing them and no joke they will pull your resume out of the pile to look at it.
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