Resume Format check
mokaiba
Member Posts: 162 ■■■□□□□□□□
I am aiming for a NOC position and my resume is formatted (the order of it) for a different job type.
How should I rework this?
How should I rework this?
Name
PROFESSIONAL EXPERIENCE
________________________________________________________________________________________________________________________________________________
Company Tempe, AZ
Technical Support October 2010 - Present
⦁ Multitasked via email, phone, liveperson chat, and proprietary chat-based systems providing technical assistance
⦁ Assisted multiple people, often several at one time, by troubleshooting a variety of PC and Mac technical issues
⦁ Improved the resolution knowledgebase by adding several quick and efficient solutions to common technical problems
Company Tempe, AZ
Financial Aid Officer/Part-time IT Help Desk January 2007 - August 2010
⦁ Performed duties in various Financial Aid Officer (FAO) skill sets
⦁ Worked as a technical writer
⦁ Worked with the IT team after completing FAO duties providing technical assistance in repairing OS malfunctions
Company Tempe, AZ
Tech Support I January 2007
⦁ Resolved technical problems with a customers DSL service
⦁ Completed inbound phone calls in a timely manner
⦁ Left company after one month due to an unfortunate schedule conflict at the time due to a lack of transportation
Company Tempe, AZ
College Internship 2006
⦁ Observed and participated in the installation and verification of telephone systems
⦁ Internship was one year long
Army USA
Yes, military
EDUCATION
________________________________________________________________________________________________________________________________________________
Western Governors University
Bachelor of Science in Information Technology
⦁ Competency-based model non-profit college founded by 19 State Governors in 1997
⦁ Regionally accredited by the Northwest Commission of Colleges and Universities
⦁ All exams taken at a proctored brick-and-mortar location and not online
Jefferson Community College
Associate of Applied Science in Networking Technology
⦁ Chartered in 1961 and is regionally accredited by the Middle States Association of Colleges and Schools
⦁ All exams taken at a proctored brick-and-mortar location and not online
ADDITIONAL SKILLS
________________________________________________________________________________________________________________________________________________
⦁ Proactive and motivated
⦁ Great organizational skills
⦁ Able to work well in a fast-paced, team-oriented environment
⦁ Leadership and team-building skills
⦁ Exceptional written and verbal communication skills
CERTIFICATIONS
________________________________________________________________________________________________________________________________________________
⦁ MTA for Infrastructure and Database
⦁ CompTia A+
⦁ CompTia Strata IT Fundamentals
⦁ CIW Web Foundations Associate, Javascript, and Database Design
⦁ Apple Certified Associate in Mac Integration 10.6
⦁ CompTia Linux+ -
⦁ CompTia Security+
⦁ CompTia Project+
⦁ CompTia Network+
⦁ Cisco CCENT
⦁ Cisco CCNA -
⦁ Cisco CCNA Security
⦁ RHCSA
⦁ VMware Data Center Virtualization Fundamentals
⦁ MSCA Windows Server 2008 and 2012
Comments
I will try to circle back around when I have some time and provide some insight.
Certifications: Why post a ton of certs? To impress yourself? Post what is applicable to the job, people are not going to want to read a long list of certs. A NOC job, I would break them into categories
Professional Certifications
Comptia: Security +, Network +
Cisco: CCNA R/S, CCNA Security
Putting CCENT is worthless and again, you are trying to impress but it makes no sense. You are a two time CCNA, leave off CCENT as it does absolutely nothing. Would you put CCNA R/S, CCNP R/S? No, CCNP R/S tells me you have a CCNA otherwise you'd never have the NP.
The Additional Skills section should not be blanket statements about yourself, let's put some meat in there.
Technology Experience:
Network Hardware and Protocols
Cisco Routers (1800, 2600, 2800), Cisco Catalyst Switches (3500, 2960), CUCM, CCX, BGP, EIGRP, OSPF, RIP, RIPv2, ISIS, STP, RSTP
Microsoft Technologies
Active Directory 2003/2008, Server 2003/2008 R2, DNS, DHCP, IAS, NPS
Misc.
Solarwinds Orion and NCM, BackupExec, bla bla bla bla bla bla
Something like that...
Think of the 2:00 a.m. test—if you were awakened in the
middle of the night because of a network problem and had to figure out the
traffic flows in your network while you were half asleep, could you do it?
Think of the 2:00 a.m. test—if you were awakened in the
middle of the night because of a network problem and had to figure out the
traffic flows in your network while you were half asleep, could you do it?