Should i take a job as a network analyst even if its for 1 year?
I may have the opportunity to get a job at my local gas and electric company as a network analyst, its almost like a NOC role but we don't actually fix anything and just route stuff out to the engineer's. I am currently working help desk and am studying for CCNA, plan to take CCENT next month and hopefully the 2nd half 3-4 months after that (by end of August). Seeing as how I want to get into networking and that this position could only last a year, should i take it or should i continue to work my current help desk job?
this is the job description:
- This is the Eyes on Glass role, which monitors the network systems and application events.
- Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
- Create and track incident tickets, change requests, work orders, service requests and assignments as directed.
- Issue initial outage notification event communications as directed.
- Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
- Initiate major outage communication technical bridges as requested.
- Apply fix procedures as instructed for repetitive events as instructed.
Network/System/Application monitoring -
- Monitoring & Scheduling alarms & alerts based Eyes on Glass, Initial Outage Mgmt., Notifications, 7x24 hour support.
- Manage alarms and alerts received from existing monitoring programs with previously defined business rules.
- Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
- Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.
- Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
- Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
- Escalate incidents as needed if not well-defined by Run Books or work instructions.
Qualifications: Job Title: IT Network Operations Analyst, Associate
