After a few months go by, he mentions he is now CCNP certified and it took him three weeks to study for it
What's the point? He can't verify a CCNP off of a number...
I also can attest to the absolute unsatisfactory and unprofessional service provided by Cisco TAC.
I've worked in environments like the OP stated. Everyone looks at you bug-eyed when you tell them you don't need their **** or their file share is already littered with them. Whenever there is pressure to obtain these certifications in the workplace be it either for a promotion, a bonus or simply to keep your job will have folks who will resort to cheating.