Resume review

--chris--

Rev 4 attached.

I did some proofing on my lunch break while I am 'fresher' than I am at night and fixed a few things that bugged me. Applied most of the suggested fixes and converted to PDF.

I have to admit, this is looking good! I am pretty happy with it.


The small certification section bugs me, but all things in time.

techfiend

chris: Do you ever get questioned about the 2008 AAS graduation? Unsure if I should put graduated in 2006 in my resume. We are both following the same resume path. Good luck to you!

--chris--

techfiend wrote: »

chris: Do you ever get questioned about the 2008 AAS graduation? Unsure if I should put graduated in 2006 in my resume. We are both following the same resume path. Good luck to you!

Not once. The only questions I received regarding the AAS was "what was it for?" and "What did you do with it"?

srabiee

Some minor issues:

On page 2, at the top of the page there's too much space between the inside border and the "small multinational company" job. Looks like there's an extra space or two there above that.

The Education heading doesn't have a space directly below it like your other section headings do.

"Designed, maintained and troubleshoot customers’ networked information systems..." troubleshoot isn't past tense.

"Led marketing and targeting efforts of potential clients as well as on boarding of new clients." perhaps this is a sales term that I'm not familiar with, but I'm not sure what "on boarding" means. Never seen that before.

"Developed new ticketing procedure that eliminated duplicate tickets, resulting in a 11% reduction in duplicate tickets over a six month period." just a suggestion, but you may want to mention what software you are referring to and/or how you went about deriving a new ticketing procedure.

"...resulting in a complete renovation of the clients information system." "clients" should either be singular or have an apostrophe

"Delivered SLA based services to end user following best practices as defined by the organization." should be "end users"

"Identified a chronic software issue that affected patient safety, which after being resolved improved ER staff speed and effectiveness." Try rewriting this to something that reads better. How about: "Identified and resolved a chronic software issue, which resulted in improved patient safety and ER staff efficiency." You could even mention what software this was and how you improved it. That's up to you.

"Assisted in deploying new switches, servers, workstations, laptops and printers." should be "Assisted with the deployment of..." or "Provided assistance with the deployment of..." Alternatively, instead of saying "assisted" you may just want to say "Deployed new switches..."

"Managed helpdesk tickets, assigning priority and severity levels..." change "assigning" to past tense and rewrite sentence as necessary.

"Participated in a Microsoft Lync implementation across..." should be "implementation project"

"Provided desktop support to forty end users." consider using the number "40" since this is such a large number.

"Troubleshoot server and desktop hardware..." troubleshoot is not past tense

"Led user training sessions and provided 1-on-1 training." for this one, how about "Led employee training sessions and provided personal instruction to end users."

"Imaged and deployed workstations..." using what software/technologies?

Looking good!

--chris--

srabiee wrote: »

Some minor issues:

On page 2, at the top of the page there's too much space between the inside border and the "small multinational company" job. Looks like there's an extra space or two there above that.

The Education heading doesn't have a space directly below it like your other section headings do.

-Good eye, fixed these.

"Designed, maintained and troubleshoot customers’ networked information systems..." troubleshoot isn't past tens

-Maybe I misunderstood someones suggestion previously; should I avoid the tense "troubleshot" completely? Replace it and other verbs with present tense variants?

"Led marketing and targeting efforts of potential clients as well as on boarding of new clients." perhaps this is a sales term that I'm not familiar with, but I'm not sure what "on boarding" means. Never seen that before.

-This must be a MSP thing...if its an unusual term or practice for IT as a whole I will find a suitable replacement bullet point

"Developed new ticketing procedure that eliminated duplicate tickets, resulting in a 11% reduction in duplicate tickets over a six month period." just a suggestion, but you may want to mention what software you are referring to and/or how you went about deriving a new ticketing procedure.

"...resulting in a complete renovation of the clients information system." "clients" should either be singular or have an apostrophe

"Delivered SLA based services to end user following best practices as defined by the organization." should be "end users"

"Identified a chronic software issue that affected patient safety, which after being resolved improved ER staff speed and effectiveness." Try rewriting this to something that reads better. How about: "Identified and resolved a chronic software issue, which resulted in improved patient safety and ER staff efficiency." You could even mention what software this was and how you improved it. That's up to you.

-Good tip, thanks. This was in-house software though, leaving the name off shouldn't hurt.

"Assisted in deploying new switches, servers, workstations, laptops and printers." should be "Assisted with the deployment of..." or "Provided assistance with the deployment of..." Alternatively, instead of saying "assisted" you may just want to say "Deployed new switches..."

"Managed helpdesk tickets, assigning priority and severity levels..." change "assigning" to past tense and rewrite sentence as necessary.

"Participated in a Microsoft Lync implementation across..." should be "implementation project"

"Provided desktop support to forty end users." consider using the number "40" since this is such a large number.

"Troubleshoot server and desktop hardware..." troubleshoot is not past tense

-Should the description for the positions be written in present tense & bullet points in past tense?

"Led user training sessions and provided 1-on-1 training." for this one, how about "Led employee training sessions and provided personal instruction to end users."

"Imaged and deployed workstations..." using what software/technologies?

-I wish I knew, it was probably a part of SCCM based off from what was in use their but I was so green and its been awhile. I just remember it was M$ based, used thumb drives to authenticate to a server where the image is stored and we had to select workstation names, software load outs, domain, etc...then get the imaging process started.

Looking good!

I added my questions and praise in bold, thanks again. I think I am mixed on up when to use past/pre/current tense, is there one that should be avoided?

As for the on boarding piece, this is a big part of our business. Its essentially where we come in, figure out how a system runs, audit it for hardware & software then figure out a good way to gracefully blend in our RMM software, AV/AM, firewall, backup, etc...into their current business processes and info system.

--chris--

Rev 5 is attached.

I have started reading up on what a cover letter should be and what it should include...it feels like i was trying to combine the cover letter and the resume into the same document. I never realized the purpose of each document was so different.

RoughDraft5.pdf

slee335

i need to work on a cover letter also. i usually leave that blank when i'm applying for job. maybe thats whats hurting my chances?

srabiee

It's the past tense "troubleshot" that sounds quirky to me. I have read that "troubleshooted" is also a correct usage of the past tense form, but everyone has a differing opinion on this. That's one of the reasons why I recommend avoiding the use of the past tense of troubleshoot altogether, and find a different word that conveys the same meaning.

I tend to write the entire experience section in the past tense for consistency. That's my personal preference.

Sorry, I don't have any cover letter templates at this time. When I get one, I will be sure to upload it to the forums.