what happend with VMware certification support?

Hi all,

I've recently bought a promotional offer from VMware offering an online training for VMware 6 plus 50% voucher for the VCP6 delta exam. I've never got the voucher and after 2-3 support requests they simply closed my last one without any answers..

This is frankly inadmissible.

Had anyone else had issues with them recently? Smells Dell already...

Regards,
m.

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scott28tt

Do you have details of the promotion? (When it was available, what course, was there an expiry date)

As for your Dell comment, we are independent of EMC now and will remain the same going forward - the ownership of voting stock changes when the deal goes through, but that's all.

mokaz

Hi there,

This was the promotion i've bought;
https://mylearn.vmware.com/mgrReg/plan.cfm?plan=68009&ui=www_edu

And i've taken this training:

VMware Certification Exam Prep: VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV) Delta Exam

And not a single answer from VMware concerning the exam voucher, i'm seriously concidering voiding that transaction..
To be honest with you i'm shocked by VMware's behaviors.

Cheers,
m.

scott28tt

Well assuming you met all the eligibility criteria, and the terms and conditions, it would seem you should have a voucher.

Email education@vmware.com and certification@vmware.com with all the details and proof of purchase.

mokaz

scott28tt wrote: »

Well assuming you met all the eligibility criteria, and the terms and conditions, it would seem you should have a voucher.

Email education@vmware.com and certification@vmware.com with all the details and proof of purchase.

Hi Scott, i did indeed email certification@vmware.com though never tried education@vmware.com / i'll give it a shot next week.
Thanks

chappys4life

I had the same issue. I had to reach out to education@vmware.com. They made me provide the email receipt then sent me the discount code. I think just a glitch when registering.

scaredoftests

scott28tt wrote: »

Do you have details of the promotion? (When it was available, what course, was there an expiry date)

As for your Dell comment, we are independent of EMC now and will remain the same going forward - the ownership of voting stock changes when the deal goes through, but that's all.

That is very good to know!

mokaz

mokaz wrote: »

...And not a single answer from VMware concerning the exam voucher, i'm seriously concidering voiding that transaction..
To be honest with you i'm shocked by VMware's behaviors.

Cheers,
m.

To close that case, I've got a satisfying answer from VMware, indeed they issued me a voucher.
As i'm pesky when things don't work out well, i have to be grateful once they're sorted out.

Cheers,
m.

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