what happend with VMware certification support?

mokazmokaz Member Posts: 172
in Virtualization
Hi all,

I've recently bought a promotional offer from VMware offering an online training for VMware 6 plus 50% voucher for the VCP6 delta exam. I've never got the voucher and after 2-3 support requests they simply closed my last one without any answers..

This is frankly inadmissible.

Had anyone else had issues with them recently? Smells Dell already...

Regards,
m.
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Comments

  • scott28ttscott28tt Member Posts: 675 ■■■■■□□□□□
    Do you have details of the promotion? (When it was available, what course, was there an expiry date)

    As for your Dell comment, we are independent of EMC now and will remain the same going forward - the ownership of voting stock changes when the deal goes through, but that's all.
    VCP2 / VCP3 / VCP4 / VCP5 / VCAP4-DCA / VCI / vExpert 2010-2012
    Blog - http://vmwaretraining.blogspot.com
    Twitter - http://twitter.com/vmtraining
    Email - [email protected]
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  • mokazmokaz Member Posts: 172
    Hi there,

    This was the promotion i've bought;
    https://mylearn.vmware.com/mgrReg/plan.cfm?plan=68009&ui=www_edu

    And i've taken this training:
    And not a single answer from VMware concerning the exam voucher, i'm seriously concidering voiding that transaction..
    To be honest with you i'm shocked by VMware's behaviors.

    Cheers,
    m.
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  • scott28ttscott28tt Member Posts: 675 ■■■■■□□□□□
    Well assuming you met all the eligibility criteria, and the terms and conditions, it would seem you should have a voucher.

    Email [email protected] and [email protected] with all the details and proof of purchase.
    VCP2 / VCP3 / VCP4 / VCP5 / VCAP4-DCA / VCI / vExpert 2010-2012
    Blog - http://vmwaretraining.blogspot.com
    Twitter - http://twitter.com/vmtraining
    Email - [email protected]
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  • mokazmokaz Member Posts: 172
    scott28tt wrote: »
    Well assuming you met all the eligibility criteria, and the terms and conditions, it would seem you should have a voucher.

    Email [email protected] and [email protected] with all the details and proof of purchase.

    Hi Scott, i did indeed email [email protected] though never tried [email protected] / i'll give it a shot next week.
    Thanks
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  • chappys4lifechappys4life Member Posts: 114
    I had the same issue. I had to reach out to [email protected]. They made me provide the email receipt then sent me the discount code. I think just a glitch when registering.
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  • scaredoftestsscaredoftests Security +, ITIL Foundation, MPT, EPO, ACAS, HTL behind youMod Posts: 2,752 Mod
    scott28tt wrote: »
    Do you have details of the promotion? (When it was available, what course, was there an expiry date)

    As for your Dell comment, we are independent of EMC now and will remain the same going forward - the ownership of voting stock changes when the deal goes through, but that's all.
    That is very good to know!
    Never let your fear decide your fate....
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  • mokazmokaz Member Posts: 172
    mokaz wrote: »
    ...And not a single answer from VMware concerning the exam voucher, i'm seriously concidering voiding that transaction..
    To be honest with you i'm shocked by VMware's behaviors.

    Cheers,
    m.

    To close that case, I've got a satisfying answer from VMware, indeed they issued me a voucher.
    As i'm pesky when things don't work out well, i have to be grateful once they're sorted out.

    Cheers,
    m.
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