Helpdesk Software
My company is need of new/better ticketing system. We currently have a custom coded solution that requires a person to assign a ticket that is sent to a email distribution.
would like this automated and seems like a lot of solutions do this. Was curious what everyone is using or would recommend I look at. Preferably free or low cost, simple, automated
currently looking at spiceworks, freshdesk, and a sharepoint solutions.
would like this automated and seems like a lot of solutions do this. Was curious what everyone is using or would recommend I look at. Preferably free or low cost, simple, automated
currently looking at spiceworks, freshdesk, and a sharepoint solutions.
Comments
I think the ticketing system is only as good as the people who design it, and the people who use it. For example, if someone miss labels a category, or misspells the customer's contact info, then it will be hard to track who called when, and on what issue.
--Alexander Graham Bell,
American inventor
Already passed: Oracle Cloud, AZ-900
Taking AZ-104 in December.
"Certs... is all about IT certs!"
I use service now but it's a pain to automate or setup a better workflow
let's say,
you need to create 100 tickets that have a quick code for deactivating accounts
what is the quickest way of doing it?
Some of the users don't have Service name Caller name so some of the tickets need the name in the description