forbesl wrote: According to the Cisco documentation for PDM 3.0 (you can find that on the Cisco web site) you must have at least Internet Explorer 6.0 with IE native (built-in) JVM or Java Plug-in 1.4.1_02. Unless you have a SmartNet contract, are a Cisco reseller, or Cisco partner you will not be able to download a PDM upgrade to fix this Java problem.