Industry Standard.

imfrom51imfrom51 Posts: 97Member ■■□□□□□□□□
Does anyone know what the standard is for IT personnel per users?. My boss has to show that we are understaffed. At the moment there are 3 of us (including my boss, who does the paperwork, budget etc) and we have around 500 pc's, laptops and servers and around 600 users.

If you also have the reference for this data, that would be great!

What's the ratio where you work?



  • blargoeblargoe Self-Described Huguenot NC, USAPosts: 4,170Member ■■■■■■■■■□
    It would really depend on the industry your company serves and how heavily they rely on technology. I heard somewhere the typical ratio is 1:30 or so, but that would include all IT staff including network, helpdesk, application development, IT managers, etc.

    Google it...
    IT guy since 12/00

    Recent: 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
    Working on: RHCSA 7, learning Ansible
    Future: RHCE? VCAP6.5-DCD?
  • SRTMCSESRTMCSE Posts: 249Member
    Depends on the environment. At my organization there is just me and I support approxmiately 50 PCs, 45 users, and 10 servers. I don't wanna say we're understaffed, but there isn't enough of me to go around and get to EVERY project I want/need to get to in at timely fashion. But my user base never goes more than a day or 2 without me at least taking a look at there problem.

    It really depends on your environment.
  • jpeezy55jpeezy55 Posts: 255Member
    Where I work, we have over 850+ computers (desktop and laptop) with approximately 200 employees. (I work in a school) and there is the Tech Director, the Network Admin, and Me...

    It is always said that we need more help, but nothing is ever done to rectify it...
    Tech Support: "Ok, so your monitor is not working, the screen is blank, and no matter what you do it stays blank? Do you see that button on the bottom right hand side just below the screen? Press it. . . . Great, talk to you next time!"
  • 12thlevelwarrior12thlevelwarrior Posts: 302Member
    users are admins 1:40
    users are locked down 1:80
    Every man dies, not every man really lives.
  • okieokie Posts: 11Member ■□□□□□□□□□
    At my job in education I support approx. 450 workstations and 1200 users plus everything else that plugs into the wall.

    It isn't adequate, but it has helped me get the experience that everyone wants to hire.

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