Role of Win 2003 Domain Account Manager?

RZetlinRZetlin Posts: 155Inactive Imported Users
I am in the middle of studying for my MCSA and I found a job posting for a Help Line Support Analyst. One of the qualifications listed is Windows 2003 Domain Account Manager.

What does a Windows 2003 Domain Account Manager do? What are the responsibilities?
Reporting to the Network Administrator, the Help Line Support Analyst is responsible for fielding telephone calls and e-mails for the Information Systems Help Desk; ensuring user requests are logged and handled in an efficient and professional manner; providing solutions to inquiries, troubleshooting problems and complaints relating to computer systems, applications, LAN/WAN, voice and data networks; maintaining and documenting solutions to problems for future reference in call tracking application, thus developing a knowledge base for other IS staff and users; and, escalating unusual or more complex problems to more senior staff.

As the successful candidate, you must possess a Community College certificate in Computer Science or a related discipline; a minimum of eighteen (1icon_cool.gif months experience in a computer help desk environment with Windows XP, 2000 and Windows 2003 Domain Account Manager; possess the ability to work well in a team environment; possess strong interpersonal, written and communication skills; and, excellent analytical, organizational and problems solving skills.

Comments

  • binarysoulbinarysoul Posts: 993Member
    You've got me there :)

    If you don't get a reply here, try posting at MCSE forum

    http://www.techexams.net/forums/viewforum.php?f=24
  • sprkymrksprkymrk Posts: 4,884Member
    I would guess they are referring to Active Directory Users and Computers, but specifically how to create, modify and manage user accounts. For example resetting passwords, unlocking acounts, entering email addresses, etc. - that sort of thing.
    All things are possible, only believe.
  • blargoeblargoe Posts: 4,165Member ■■■■■■■■■□
    sparky mark is right, they just mean they need someone to manage Windows user accounts.
    IT guy since 12/00

    Recent: 1/29/2018 - Passed 70-743 - MCSA 2016 Complete; 1/13/2018 - Passed 70-411 - MCSA 2012 complete
    Working on: Being a better coder, build/test/deploy automation fundamentals
    Future: Renew VCP (due 2/2019), possibly with an adjacent VCP or VCAP
  • sprkymrksprkymrk Posts: 4,884Member
    blargoe wrote:
    sparky mark is right.
    WooHoo!! :P
    That makes at least once this year!
    Thanks blargoe! icon_lol.gif
    All things are possible, only believe.
  • BubbaJBubbaJ Posts: 323Member
    blargoe wrote:
    sparky mark is right, they just mean they need someone to manage Windows user accounts.
    Ummm... I forgot my password, again.
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