Helpdesk Interview Tommorow, getting cold feet.
Hello glad to be part of the community this is my first post and I'm really reaching out for help here. My name is Tom, I'm 20 years old, and I graduated from highschool back in 2005. I've been with this company named severn trent services for about a year now as a shipper/receiver/picker and this is pretty much my first "genuine" job that I've had since I graduated, everything else has been part time and such. Well now theres 2 positions opened up in the IT department, which I've submitted a statement of interest for, to help revamp/run helpdesk and just improve things by starting to track assets/their age and make sure all programs are properly licensed (were going thru a microsoft audit right now). Obviously theres a lot more to it than that but this just gives you a basic idea. Now my problem is that because I have absolutely no training/schooling, certifications, and only basic technical knowledge that I will be wasting my time at the interview tommorow and might feel discouraged by how bad I get owned during the technical "grilling" by two employees with their bachelors. Now I AM very good with computers I have a natural talent and am mostly hands on but I'm completely "homegrown" and I just don't feel that this is a good Idea because to my understanding they are first going to get to know what I'm like as a person and then I'm gonna get questions fired at me like "how will you install windows and syteline on 50 computers" and then probably a lot questions involving acronyms and shortcuts and... you get the idea. So I'm just looking for some general insight on the situation, what you think I should do, and if you think I should go for it what should I brush up on tonight. Thanks for taking the time.