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Cucumber wrote: I think it depends on the support level, salary being paid, etc. If its for an entry level position with a low salary, dont worry, they will only ask some very basic tech questions, and would basically try to figure out if you are willing to accept a low income without complaining. For higher level positions, some recruiters will try to make you nervous because they want to know how good are you to manage angry customers. Once I had a very harsh interview and whatever I answered, the guy would ask me the same question again and again, and I was thinking like "I just TOLD YOU!". He was rude on purpose (I want to believe). i.e. What would you do if you did not know the reason or source of a customer's problem? My answer. I would look it up in a troubleshooting database, internet, etc. What if you still didnt know the reason? My Answer. I would try to lab it up. What if you still didnt know the reason? Answer. I would ask someone with more experience than mine. What if he didnt know the reason? etc,etc I would say the thing here is just going to the point on tech questions, rather elaborate on the "where do you see yourself in 5 years?" type of questions. And if they come up with the repeating til exhaustion technique just say "I think I already answered the question at hand". :P
However having spent some time in the trenches of the help desk I can totally understand why they did this to you. I am sure you can understand as well. Some customers just think they are so special that their problem should be fixed yesterday. And some are just not tech savy and just have to really be spoon fed things.
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