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empc4000xl wrote: at a NOC I usually didn't care if they didn't know much coming in the gate. What I cared about is when they answered a phone was customer service and that they made the customer on the other end feel important, and that there call was important to us. You can teach skills, but personality is a whole different ball game. Down to daily work, At the NOC I was at, you had to know how to config ports on various cisco router models depending on the changes in WAN understand OSPF, and EIGRP. That was about 60 percent of the job. Next up for tier 1 you had to do all the grunt work like make backups, change tapes do cutovers. Also adding new gear to your monitoring service, and labeling it. Most of this stuff you will have down within 2 months of being there. When it came to firewalls, and playing with DNS that was usually what the tier 2 folks would be doing, but they let us play with the access list if you had a desire to learn it and showed that you were interested in the technology. With that all being said I worked at military NOC, some of my friends got out and worked at NOC's and had to do way more, and if you read my post of a job offer I had, working Tier 1 it was just pinging devices to see that they were there, and if they weren't you called someone else. So make sure you ask what your job duties are b4 you show up. You don't wanna be doing crap work at a Tier 1 position when you could be somewhere else doing a lot more in a tier 1 position which leads to higher paying positions down the line.
jryantech wrote: empc4000xl wrote: at a NOC I usually didn't care if they didn't know much coming in the gate. What I cared about is when they answered a phone was customer service and that they made the customer on the other end feel important, and that there call was important to us. You can teach skills, but personality is a whole different ball game. Down to daily work, At the NOC I was at, you had to know how to config ports on various cisco router models depending on the changes in WAN understand OSPF, and EIGRP. That was about 60 percent of the job. Next up for tier 1 you had to do all the grunt work like make backups, change tapes do cutovers. Also adding new gear to your monitoring service, and labeling it. Most of this stuff you will have down within 2 months of being there. When it came to firewalls, and playing with DNS that was usually what the tier 2 folks would be doing, but they let us play with the access list if you had a desire to learn it and showed that you were interested in the technology. With that all being said I worked at military NOC, some of my friends got out and worked at NOC's and had to do way more, and if you read my post of a job offer I had, working Tier 1 it was just pinging devices to see that they were there, and if they weren't you called someone else. So make sure you ask what your job duties are b4 you show up. You don't wanna be doing crap work at a Tier 1 position when you could be somewhere else doing a lot more in a tier 1 position which leads to higher paying positions down the line. Well they seem like a very strong company, had me on speaker with 3 of their administrators. The pay hourly is much more then I expected so it kind of scares me of what they might expect me to know... But Network+ is NOT on my resume so I suppose they would not have bothered calling me if that was a big deal. Although I did tell them I'm studying for the exam which I currently am but plan on taking Vista 620 first. Any other recommendations on what to study specifically?
larrydaman wrote: A its the intangibles like work ethic, attitude, and confidence that are harder to find.
jryantech wrote: Any links to pages on the internet that explains something you think I should know?
learningtofly22 wrote: Aside from the obvious "dress for success" (suit if you got it), pay the most attention to your shoes! You would be shocked at how important this is to a lot of interviewers, don't ask me why, but the adage "the shoes make the man" holds especially true for interviews! At my last 2 interviews, the interviewers looked at my shoes both times, for longer than what could be a passing glance.
learningtofly22 wrote: I'll hit on some more of the personality/presentation since the technical side is pretty much covered. Like many said, confidence is necessary, but don't bluff if you don't know something. Also, don't be so confident that you come off as cocky - it can be a fine line sometimes, and what seems to be confidence to one person may seem cocky to another. Start reading your interviewer as soon as you walk in the door, you should be able to quickly discern the types of things they might find uncalled for in an interview. Aside from the obvious "dress for success" (suit if you got it), pay the most attention to your shoes! You would be shocked at how important this is to a lot of interviewers, don't ask me why, but the adage "the shoes make the man" holds especially true for interviews! At my last 2 interviews, the interviewers looked at my shoes both times, for longer than what could be a passing glance. You are a product they want to buy, make yourself shine and you'll get it. Good luck and know how it goes!
jryantech wrote: I like the suit idea but I'm in Florida and in the afternoon it gets like 95 degrees. I do not see many business professionals around here in the summer wearing suits.
networker050184 wrote: jryantech wrote: I like the suit idea but I'm in Florida and in the afternoon it gets like 95 degrees. I do not see many business professionals around here in the summer wearing suits. How many of these people do you think are going to interviews? I'm from the south also, but no matter the heat I would never go to an interview without a suit.
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