resume help

Hi, i've been using this resume for 2 months now and still not getting any call backs...
I recently graduated with a BS in information tech and a minor in network & comp security..
now im working on my net+ and sec+....
no IT experience so far just customer service/ sales jobs in the past...
any comments/recommendations?
Thanks!!
OBJECTIVE:
To obtain a position in the IT field that will allow me to share and further my knowledge.
EDUCATION:
University of Central Florida
Bachelor of Science, June 2008
Major: Information Technology
Minor: Security in Computers & Networks
Certifications in progress: Network+, Security+
SKILLS:
Networking & Technical:
•Knowledge in networks include configuration, LAN/WAN, TCP/IP, DNS architecture, switches and network analyzing tools like Wireshark.
•Windows XP and Linux experience.
•Basic programming skills in C and Java.
•Vast experience in Microsoft Office.
•Experience in troubleshooting and repairing computers.
Information Security:
•Knowledge in digital forensics (data recovery, encryption, intrusion investigation) using tools like FTK.
•Knowledge of vulnerability assessment practices.
•Developed security manuals following the NIST 800-12, issue and program specific standards
•Knowledge of security methods and practices in private and government organizations, focusing on the need to integrate information security with the business architecture.
Interpersonal skills:
•Self-starter who can work both independently and in a team environment.
•Ability to manage multiple tasks in a pressured environment.
•Quick learner who can rapidly master all aspects of a job with minimal training.
LANGUAGES:
Fluent and literate in Spanish
EXPERIENCE:
job1, city, state
Teller Associate (2004-2006)
job2, city, state
Sales Associate, Computer Dept (2004)
job3, city, state
Customer Service Agent (2002-2004)
I recently graduated with a BS in information tech and a minor in network & comp security..
now im working on my net+ and sec+....
no IT experience so far just customer service/ sales jobs in the past...
any comments/recommendations?
Thanks!!
OBJECTIVE:
To obtain a position in the IT field that will allow me to share and further my knowledge.
EDUCATION:
University of Central Florida
Bachelor of Science, June 2008
Major: Information Technology
Minor: Security in Computers & Networks
Certifications in progress: Network+, Security+
SKILLS:
Networking & Technical:
•Knowledge in networks include configuration, LAN/WAN, TCP/IP, DNS architecture, switches and network analyzing tools like Wireshark.
•Windows XP and Linux experience.
•Basic programming skills in C and Java.
•Vast experience in Microsoft Office.
•Experience in troubleshooting and repairing computers.
Information Security:
•Knowledge in digital forensics (data recovery, encryption, intrusion investigation) using tools like FTK.
•Knowledge of vulnerability assessment practices.
•Developed security manuals following the NIST 800-12, issue and program specific standards
•Knowledge of security methods and practices in private and government organizations, focusing on the need to integrate information security with the business architecture.
Interpersonal skills:
•Self-starter who can work both independently and in a team environment.
•Ability to manage multiple tasks in a pressured environment.
•Quick learner who can rapidly master all aspects of a job with minimal training.
LANGUAGES:
Fluent and literate in Spanish
EXPERIENCE:
job1, city, state
Teller Associate (2004-2006)
job2, city, state
Sales Associate, Computer Dept (2004)
job3, city, state
Customer Service Agent (2002-2004)
Comments
Not to sure on the "In Progress" thing for the certifications unless you are going to a school for those. Personal study. Not so much.
Interpersonal skills? First time I have ever seen that on a resume after going threw a load of people and sites building mine.
You were at a University.. Is there a reason you did not get an Internship? Might want to check with the Internship Office and see if its not to late
You seem like you have some good knowledge and being bilingual is so awesome now and days... But be careful, most companies want to stick you and keep you at customer service because you can speak 2 languages
Anyway good luck.
-Larry Ellison, CEO, Oracle
Studying: SCJA
Occupation: Information Systems Technician
Its going to be tough for awhile, you definetly have a great backbone with the b.s but in all reality most employers look at on the job experience. Probably a pretty bright dude, just need a shot. Took me three years out of college for my "shot".
If you helped train anyone or contributed to the business process add that as well. Along with any skills you may have picked up in previous employment that could be transferable to a job you are looking for.
Good Luck!
You have programming abilities, have you programmed any cool apps? Experience doesn't necessarily just mean work experience. Use all your resources.
www.blacksintechnology.net
I'll try to reorganize/add some stuff using the quantitative approach remy mentioned.
I don't know if it makes sense but the reason i didn't specify "tasks" under previous jobs was because they might be irrelevant to an IT position, so i try to focus more on skills gained etc.
MCSE,MCITP x2,vExpert 2015,VCAP,VCP5 x2,MCSA x2,MCTS x3,MCP x2,UCP,Network+,A+