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Can't get to Intranet via aircard and vpn

Kevin10686Kevin10686 Member Posts: 67 ■■□□□□□□□□
in Off-Topic
I have a user who connects to the internet via aircard and connects to VPN. However he is unable to get to our intranet or any internal sites while on the aircard and VPN. The page will not even open. Any ideas?
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    jamesp1983jamesp1983 Member Posts: 2,475 ■■■■□□□□□□
    are his dns settings okay?
    "Check both the destination and return path when a route fails." "Switches create a network. Routers connect networks."
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    paintb4707paintb4707 Member Posts: 420
    jimmypizzle83 wrote:
    are his dns settings okay?

    I agree with jimmy. First thing I'd check is DNS.

    Try pinging a website by name and IP.

    Here's an IP for google.com: 209.85.171.100
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    blargoeblargoe Member Posts: 4,174 ■■■■■■■■■□
    Cisco VPN? I've seen before there the client machine will connect, but just can resolve any names for the internal network, like it's not able to access the DNS server or it just didn't get the right DNS settings from DHCP or something.

    Can he ping internal IP's? Does the same behavior happen no matter where he is physically located, or does it only happen from one place like his hotel?
    IT guy since 12/00

    Recent: 11/2019 - RHCSA (RHEL 7); 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
    Working on: RHCE/Ansible
    Future: Probably continued Red Hat Immersion, Possibly VCAP Design, or maybe a completely different path. Depends on job demands...
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