My company is arranging this training for us, I just want to know how good can this be and for which certificate can it qualify me ? is it a difficult material ? does it need a lot of preparation ?
ITIL V3 Foundation
Overview
Information Technology Infrastructure Library (ITIL) shows you what to do in terms of improving IT operations – and how to do it. All of the ITIL V2 processes are contained within V3, with greater emphasis on how to demonstrate value to the business with examples of ROI statements and case studies. Now is an opportune time to apply the lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual.
Course Description
ITIL is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom. Now considered the de facto standard for managing a business focused, cost effective IT organization, the ITIL framework was recently redesigned from a process-led approach to a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3’s five core volumes:
• Service Strategy.
• Service Design.
• Service Transition.
• Service Operation.
• Continual Service Improvement.
The ITIL V3 Foundation provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. This certification is the prerequisite for the (later-to-be-announced) Intermediate and Advanced levels of ITIL V3 certification.
Course Name: ITIL V3 Foundation
Instructor : ******
Location : ****
Time: 8:45 AM – 3:00 PM
Note: Coffee breaks and lunch is included.
