What is a TAC Network Specialist

veritas_libertasveritas_libertas CISSP, GIAC x5, CompTIA x5Greenville, SC USAMember Posts: 5,746 ■■■■■■■■■■
Does anyone know what a TAC Network Specialist would be? I am not even sure what TAC stands for.

Comments

  • GT-RobGT-Rob Member Posts: 1,090
    A guy in India who asks for information that has nothing to do with my problem.

    :P



    TAC is Cisco's technical support.
  • veritas_libertasveritas_libertas CISSP, GIAC x5, CompTIA x5 Greenville, SC USAMember Posts: 5,746 ■■■■■■■■■■
    GT-Rob wrote: »
    A guy in India who asks for information that has nothing to do with my problem.

    :P

    My place of employment has a IBM Help Desk that is well, troubling to say the least. There was a time where my supervisor and I had to walk the Indian tech through how to do something we were not authorized to do ourselves. icon_lol.gif


    Seriously though, I saw a job posting for a TAC Network Specialist I and I am wondering what the usual job specifics are for a position like that. The job summary is vague:
    Responsible for proactive and reactive network monitoring in the TAC. Responsible for the timely and efficient resolution of network problems/faults and escalate as necessary. Perform basic network operations functions such as monitoring information on all sites and back haul, identify deterioration of components in the system, and dispatch
  • networker050184networker050184 Mod Posts: 11,962 Mod
    GT-Rob wrote: »
    A guy in India who asks for information that has nothing to do with my problem.

    :P


    You got that right!

    TAC = Technical Assistance Center

    I worked as a TAC engineer for a small company for a while. You pretty much assist customers. How in depth will really depend on the position or level of TAC you are on. I hate working with customers though so I didn't stick around in that job for long.
    An expert is a man who has made all the mistakes which can be made.
  • KaminskyKaminsky Member Posts: 1,235
    So TAC = Helpdesk but on less pay because you are working somewhere with a flashy job title ?

    GENIOUS Idea !! And they say HR arn't creative.
    Kam.
  • networker050184networker050184 Mod Posts: 11,962 Mod
    Kaminsky wrote: »
    So TAC = Helpdesk but on less pay because you are working somewhere with a flashy job title ?

    GENIOUS Idea !! And they say HR arn't creative.


    Depends really. TAC is just a generic term for support basically. It can be anything from basic help desk to complex engineering support.
    An expert is a man who has made all the mistakes which can be made.
  • veritas_libertasveritas_libertas CISSP, GIAC x5, CompTIA x5 Greenville, SC USAMember Posts: 5,746 ■■■■■■■■■■
    Depends really. TAC is just a generic term for support basically. It can be anything from basic help desk to complex engineering support.

    Based on the job description I posted earlier in the thread what do you think Networker?
  • networker050184networker050184 Mod Posts: 11,962 Mod
    Based on the job description I posted earlier in the thread what do you think Networker?


    IMO it sounds more like a NOC job than actual TAC job to me. TAC usually takes calls/escalations for customer issues. This job sounds more like a monitoring/first level troubleshooting deal to me which is usually branded as NOC Tech/Analyst. Titles always vary though so take them with a grain of salt.
    An expert is a man who has made all the mistakes which can be made.
  • shodownshodown Member Posts: 2,271
    IMO it sounds more like a NOC job than actual TAC job to me. TAC usually takes calls/escalations for customer issues. This job sounds more like a monitoring/first level troubleshooting deal to me which is usually branded as NOC Tech/Analyst. Titles always vary though so take them with a grain of salt.


    When I worked TAC for a support center it was 2nd level support so basiclly everybody who wanted higher level engineers than they kept on staff used us and paid us from 500 dollars to 100k a month for support on there network equipment. It was a big cost savings for the company as the max some paid you see is 120K a year for acess to around 9-10 CCNP/VP/SP to work on there problems instead of paying 9-10 guys around that same price.
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