Tier 1, 2, 3, and?
hey guys
can you point me to the right documentation on Tiers and what they mean? I know sort of Tier 1 is like ATT and Tier 2 and 3 can be ISPs
but I would like some great infor on these networks to understand the grand scheme of things. Thanks for your time
can you point me to the right documentation on Tiers and what they mean? I know sort of Tier 1 is like ATT and Tier 2 and 3 can be ISPs
but I would like some great infor on these networks to understand the grand scheme of things. Thanks for your time


Comments
Generally, a Tier 1 support personnel will be directly interacting with the user and problem, and has little to no training.
As the Tiers go up, more trained personnel specialized in the problem at hand approach the problem and try to fix, before moving the issue upward to the next tier.
Eg... Tier 1) Help Desk. Tier 2) Desktop Support Team. Tier 3) Network/Server/Phone/Specific team. Tier 4) Specialized vendor support.
Something along those lines.
He's not talking about levels of support. The question is regarding the term used to define ISPs in terms of their internet transit.
Tier 1 network - Wikipedia, the free encyclopedia
My ignorance is showing! -hides-
If you have to ask yourself "Am I a Tier 1?" You're not a Tier 1.