Tech Support/Helpdesk Interview Questions on Friday

Lover

Hi everyone,

I have an interview for Tech Support/Helpdesk on Friday. could anyone help me with what kind of question they may ask me?

Thanks for your help and advice.

phantasm

There is really no way to know what the company is going to ask. My advice to you would be to look over the job announcement and make sure you're comfortable with what they're asking for. Be confident and if you don't know the answer to a question they ask, then tell then you don't know. Honesty is best.

Good luck.

ipconfig.all

wat experience/quals u have?

Lover

ipconfig.all wrote: »

wat experience/quals u have?

used to fix pc's, build computers, install OS's and setup networks have a+ and n+ cert's.

jennyfd

You can refer this questions list:
30. Describe ISO 9001 for Technical support?
31. What are top 3 knowledge/top 3 skills for Technical support field?
32. Describe two or three major [COLOR=#009900 !important]trends in your Technical support field?[/COLOR]
33. What are methods that are used to manage Technical support?
34. What are common risks for Technical support? And how to face?
35. Describe steps to manage Technical support activities?
36. How to measure [COLOR=#009900 !important]performance of Technical support activities?[/COLOR]
37. What tertiary qualifications have you attained that related to Technical support field?
( Source: Technical support interview questions)

duckduckduck

The HR questions are the ones that always get me (what would you say is your greatest weakness?, etc.,). You might want to google 'common interview questions' in preparation for good answers to some of these.

From a technical standpoint I would expect for a helpdesk position it would be just knowledge of basic troubleshooting steps. Do not overthink these - they are often looking for the simplest solution. For example a machine can't talk to the network - first step could be to either check the physical connection or to ping it.

Hope that helps. Good luck!

ChrisRice

They're also probably going to ask stuff along the lines of dealing with irate customers, or problem customers; how to deal with complaints and such..

Also if they ask if you have any questions for them, ask something like 'What do you enjoy about working here?', that tends to go down well.

MAC_Addy

If they ask you what your greatest weakness is, do not say "i'm a perfectionist"... that's tacky. Like others have said you can search on what interview questions will be. If you know your stuff then you'll be okay.

Just be honest and answer with confidence.

Tackle

Considering this thread was started over a year ago, I don't think you will be helping him much.

Look at the dates people!

duckduckduck

LucasMN wrote: »

Considering this thread was started over a year ago, I don't think you will be helping him much.

Look at the dates people!

I was hoping he was some sort of time traveler. It's optimistic, I know, but my positive attitude towards these things has been a great contributor towards my past success.

lsud00d

jennyfd wrote: »

You can refer this questions list:
30. Describe ISO 9001 for Technical support?
31. What are top 3 knowledge/top 3 skills for Technical support field?
32. Describe two or three major [COLOR=#009900 !important]trends in your Technical support field?[/COLOR]
33. What are methods that are used to manage Technical support?
34. What are common risks for Technical support? And how to face?
35. Describe steps to manage Technical support activities?
36. How to measure [COLOR=#009900 !important]performance of Technical support activities?[/COLOR]
37. What tertiary qualifications have you attained that related to Technical support field?
( Source: Technical support interview questions)

Excellent first post to a 1+ year old thread

cyberguypr

Hilarious