Helpdesk Interview on Monday!!

So I finally got an interview for a help desk position at American Radiology coming up on Monday. Here is the only info I've been given about the qualifications:
Required:
Remote support experience
Attention to detail
1+ years of technical support experience
Desired:
Windows OS troubleshooting
Microsoft office troubleshooting
Proprietary application support
Can anyone offer any interview advice? Things I should prepare for? Scenarios I should now? This is my first interview since I graduated in December so I'm a little nervous!!
Required:
Remote support experience
Attention to detail
1+ years of technical support experience
Desired:
Windows OS troubleshooting
Microsoft office troubleshooting
Proprietary application support
Can anyone offer any interview advice? Things I should prepare for? Scenarios I should now? This is my first interview since I graduated in December so I'm a little nervous!!
:study: Certified: CompTIA Network+, Security+
Up Next: CCNA, MCITP: SA(70-640,70-642,70-646)
Up Next: CCNA, MCITP: SA(70-640,70-642,70-646)
Comments
My advice will be coming from personal experience. Dressing nicely gives a great first impression followed by good posture.
Be at least 20 minutes early for the interview.
Be confident, don't be nervous or intimidated by the person who is interviewer. He is a human just like the rest of us.
Be truthful, if there is something you don't know, say you don't know it and don't make up a lie.
Tell the interviewer what your good qualities are, not just technically but personality wise that makes you stand out compared to others (good personality traits and also your bad traits (hopefully not too bad traits...))
And also, smile
Life is too precious to waste...
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I totally agree. Stay calm and confident and you'll do great!!
Good luck!!
*Bachelor's of Science: Information Technology - Security, Master's of Science: Information Technology - Management
Matthew 6:33 - "Seek the Kingdom of God above all else, and live righteously, and he will give you everything you need."
Certs/Business Licenses In Progress: AWS Solutions Architect, Series 6, Series 63
Yeah.
We're not always gonna know the solution to every problem. That's where google comes to play.
definitely, what is the difference between that and cracking open a book. They should and would probably like it if they knew you are trying to learn on your own. In this field every problem is unique, so there is no standard solution. 95% of your problems are probably found on some forum that someone else has encounter. Other 5% is probably more application specific, that the general public doesn't use. Of course I made up the statistics, but that's how it feels like for me
Well on a help desk depending on the depth you'll also have a knowledge base usually that has 80% or better of the info you'll need to do your job. The other 20% is either going to be escalated or researched by you.
WGU MS:ISA Completed October 30th 2013.
So, how did the interview go?
--Alexander Graham Bell,
American inventor
Up Next: CCNA, MCITP: SA(70-640,70-642,70-646)
No matter what take every interview as a learning experience. After an interview I usually write down what went right and wrong and figure out how I will handle those situations in the future. The more interviews you have the better you'll get each time, just never get discouraged. It was good for me to reflect on past interviews before a new interview to get in the interview mind set.
Good luck!
Up Next: CCNA, MCITP: SA(70-640,70-642,70-646)