Been "Tasked" with being a SME for Cisco Call Manager

JockVSJock

Hello, well I've been asked by my supervisors to be a "boss" with Cisco Call Manager 4.3.

I've played with it in a test environment about six months ago, have a few MS Powerpoint slides and I am starting to browse a Cisco pdf called Solution Network Reference Design (SNRD).

I've also poked around on Cisco's forums under Collaboration, Voice and Video and there is a TON of documentation to wade thru.

Had a recommendation to hit Amazon up and buy a book. There are a number of books there and not sure where to start at or if this would be a good place to start, so I though I would get some recommendations here first before going forward.

thanks

networker050184

I'd start here. The admin guide was my go to when I was working with Call Manager. I'm not sure if there are any books that will have this same amount of info.

Cisco Unified CallManager Administration Guide, Release 4.2(3)* [Cisco Unified Communications Manager (CallManager)] - Cisco Systems

shodown

4.3 is going to be out of service soon, so your 1st line of business should be to get you up to a updated version that is supported by cisco. VOIP is unlike route/switch. You get a lot of user problems with VOIP that require serious debugging and tracing to be done. Bad part about it is that 4.3 is a good version. The newer versions will be much more buggy

VOIP fundamentals
The old CUCM 4.1 CIPT book
Gateway Gatekeepers.

SteveLord

You mean voluntold?

Good luck.