What about an Experience Certificate?

I've been discussing somthing in another forum about what counts most to an interviewer; Certification or Experience?
You see the main argument for the Certified person is that they have wonderful knowledge of theory in terms of how something "should" be done. On the other hand the experienced person would only have knowledge on that which he/she has ran across before (in terms of hardware, toubleshooting, diagnosing, etc.).
The main argument for the Experienced person is that they know what to do and have done it before, therfore they would take less time and get the job done right. On the other hand there may be a new problem out there that they have not ran across and therfore would need a certified person, who at least has a theory of what to do, to tell them what they need to do in order to fix the problem.
My question is this: With all the arguments on both sides of the table, why hasn't anyone combined both efforts to make, what I'll call for the time being, an "Experienced Certification". A certification that tests on all the book work knowledge (like A+), but would also test physically on say 15 or more real world random situations i.e. troubleshooting from each section of the written exam (A+). Or maybe just that as an exam in itself that you could add to your A+ qualifications, to where A+ would be a prerequisite certification for taking this physical experience certification.
Seriously, what are your thoughts on this?
You see the main argument for the Certified person is that they have wonderful knowledge of theory in terms of how something "should" be done. On the other hand the experienced person would only have knowledge on that which he/she has ran across before (in terms of hardware, toubleshooting, diagnosing, etc.).
The main argument for the Experienced person is that they know what to do and have done it before, therfore they would take less time and get the job done right. On the other hand there may be a new problem out there that they have not ran across and therfore would need a certified person, who at least has a theory of what to do, to tell them what they need to do in order to fix the problem.
My question is this: With all the arguments on both sides of the table, why hasn't anyone combined both efforts to make, what I'll call for the time being, an "Experienced Certification". A certification that tests on all the book work knowledge (like A+), but would also test physically on say 15 or more real world random situations i.e. troubleshooting from each section of the written exam (A+). Or maybe just that as an exam in itself that you could add to your A+ qualifications, to where A+ would be a prerequisite certification for taking this physical experience certification.
Seriously, what are your thoughts on this?
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Comments
Whatever strikes my fancy...
You can thank @ssholes (therefore anyone who uses it is an @sshole as well) like **** for making your certs carry less worth. Certification will never get back to the way it was, Cisco tries to stay ahead of the game, but its hard to stay ahead. Only exam you couldnt BS your way through would be the CCIE.
2 games againts San Fran coming up, oh yeah baby, why even play? just put then in the win category and call it good
Well I for one went through college courses in the CISCO accademy at my local junior college. I had done everything hands on with labs the entire way through, and I had two hands on finals.
My first final I had to troubleshoot, diagnose, and repair a pc, without a lab partner and no instruction or questioning to my teacher (he had to act as a "dumb" user, not knowing anything), and provide fully detailed documentation.
My second final I had to create a 6 computer peer to peer network with 3 pairs of two computers with their workgroups as different city names, and I had to troubleshoot it up and down using ping, tracert, and ipconfig (windows 2000 machines), and I also had to provide full documentation on that as well.
So I had alot of hands on experience before I even went to work.
Maybe employers could start looking at how I trained for getting my A+ certification and then maybe CompTIA could look into only providing a chance to take the exams for those who go through profesional training and pass the class with a high grade, and not just anybody off the street. Perhaps that could bring back some of the legitamacy to the certifications.
Secondly I for one found the A+ exams very thought provoking, I do not feel that just anyone could go through what I did to earn the certification. A+ in my mind is not a joke, and the only people who say so usually don't have it because they could'nt pass it themselve's. Sorry but thats just something that I think. I also think that maybe they used to be somewhat less demanding back in the day, but I just got my A+ certification in July of this year so I can tell you they are very tough to get.
p.s. A+ I do not feel is as "entry level" as people say it is. It is only entry level because they want their networking certified people to know EVERYTHING about the physical computers they work on. It is the only hardware certification out there (let alone its hardware, operating systems, and basic networking). People seem to be confused as to what "entry level" really means. It does not mean that it is any easier to get, it just means that EVERYONE above it should have it, because you must know everything about the computer itself, before you can hope to network them together. In fact I am finding that my A+ certification was at least three times harder than the current certification I am on (MCP 70-270). I just think people should be a little more careful about how they use the phrase "entry level", when talking about A+.
Thats all I have to say about that...
Unfortunately, the mindset is that A+ is an entry level cert that will get you a job at Best Buy. No way to change that as CompTIA has marketed that cert as entry level (but they try to say that it is equivalent to 12-18 months experience).
You are right that I probably couldn't pass the A+, but I wouldn't bother trying as it isn't worth the money to do it (I did teach computer hardware and troubleshooting for a couple of semesters). It wouldn't increase my salary, and it wouldn't open up any other job opportunities that would pay as much as my current job. Most of the people I work with are in the same boat. A+ isn't seen as a needed cert once you have been working for a while. It is a great cert to get your foot in the door though.
As for getting employers to look at how you trained, that is what your resume, cover letter and job interview are supposed to demonstrate. It is great that you went about getting A+ the right way, many don't.
Whatever strikes my fancy...
Experience is definitely worth more than certs IMO although recruiters who only look for certs make it so that even with experience you better get some certs. I know it's hard for newbies in the IT world but it's just the market we are in right now. If you don't have experience right now it seems you have to tough it out at some entry-level, low paying job for a couple of years.
What do you think an A++ exam should be like?
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jdmurray, I like your idea for an A++ examination.
I think that an A++ exam would have multiple steps.
Step 1: Place a bunch of parts for a computer on a table physically or a 3D environment digitally, and you assemble a computer from these parts using ESD best practices of course. The motherboard would be the only part that would not have multiples of itself, and you would use the motherboard manual to see details as to which kind of parts it supported. Then you would have to know what those parts looked like to distinguish which ones you would use. i.e. a pentium 2 from a pentium 4, DIMM's from SIMM's, PCI AGP ISA or EISA, Power Supply AT/ATX etc...
Step 2: Have like five different OS problems where they would have to use certain programs or utilities that you were tested on to troubleshoot and repair the problems. i.e. msconfig, msipcfg, ipconfig, regedit, regedit32, and also use the device manager, system restore, etc. and also how to navigate to these programs and utilities.
Step 3: Toubleshoot multiple Hardware and O.S. problems using a digital multimeter, your book knowledge (theory), etc. As well as fully document every step. These problems could be like the need to restore the master boot record with an "fdisk /mbr" command or having the hard drive IDE cable disconnected, the ps/2 ports switched around (mouse and keyboard), the floppy cable in backwards, not enough RAM installed, etc.
This is an extremely rough thought of what an A++ exam, in my mind, would entail...
Exactly.
Experience vs. Certification vs. Degree all can be discussed during an interview.
There was time, not all that long ago, when certifications were a means for experienced people to recognized the amount of knowledge they had by taking the exam.
More recently certification exams are bastardized by the desire for people without experience to 'fool' others into believe they have the knowledge.
Changing the A+ exam to something more hands on would be nice, but not necessary. There was a time few people had access to hardware components and few people who opened their own computers up to get inside. Now with everything sold with 'retail' packaging saying one is able to 'build' a computer is not a special. Practically everything piece of hardware comes with instructions on how to install and troubleshoot the item.
The newer the hardware is the more idiot proof it is too. How often does anyone manually change jumpers on modems today? Set clock speeds on the mobo? Set voltage on the mobo? Those things are configured by the firmware and the end user. Doesn't mean someone won't mess it up....I've seen some good one
I just do not see how board swapping needs to be tested more?? When a person wants to demonstrate more of their hardware skills, they earn vendor specific certifications from HP, Dell, IBM etc.. Then they can work on 'specific' pieces of hardware making themselves more valuable by not voided warranties.
I too agree that I dislike seeing A+ as 'entry-level', but it is. It is tests a candidate's (with about 500 hours experience) knowledge of basic computer systems and components. Frankly, 500 hours is not very much experience in my book. However, it is a fair representation of how easy the A+ exam should be for someone who has done some work.
Scot, you seem a bit sensitive to this the topic of Certification vs. Experience. Are you having a difficult time getting a job in the field? Or concerned about something else?? You've mentioned in both threads that you attended college. Nothing bad about learning things in school and earning a degree. Costs more money than experience, but many times it is quicker at covering the basics.
http://www.techexams.net/forums/viewtopic.php?t=10012
There is really no way experience alone or book reading only will any one person be prepared for everything that arises. A person with experience in the industry (not just a slacker holding a job, someone who treats it like a profession) will be more likely to handle something out of the norm compared to someone who only reads.
One big reason why I continue to support experience over certifications (and I don't recall seeing it mentioned yet), is that most work environments are mixed environments. Mixed OS. Mixed Hardware. Mixed Era of components.
I'm not aware of any company (I'm sure there are a few) who have an IT budget so large that they walk in one day and say....We're not using SCSI devices any longer and we are upgrading to XP/W2K3. It will be done tomorrow and we don't care about the cost.
All data on FD will be converted into USB Pen Drives or some other portable device.
We will not use any 10Base2 network for the sales people any longer, so by Friday they must be setup with Fiber Optic and join the rest of the corporation.
etc...
Anyway, it is extremely unlikely that an A+ Certified person is going to walk into an environment that is homogeneous. There will be mixed OS's/components and technologies all over the company. Maybe even a daisy wheel printer
Without some experience, the job applicant with ONLY an A+ taught from a book or boot camp will not likely be prepared for a larger company.
_____
"Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux
***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.
'i' before 'e' except after 'c'.... weird?
Quantifying experience in years doesn't always work either. I have worked with "experienced" people who have only really ever worked for 1 company and have no where near the experience I have working at different companies for less years.
Certs however, are designed to prove that you have the foundation knowledge of the product you are working with, not that you know everything about it. Think of a Doctor. When a Dr finished their degree they don't just go out and suddenly be Doctors operating or consulting people. No, they get mentored, they start with easy stuff and build up experience in what they need to know. You get bad Doctors and good Doctors. The system is not fool proof.
In the end the world is plagued by useless B.S. artists that get through the world easily and IT is no exception. There is no stopping it and all you can do is do your best and be honest with what you do. This is where job satisfaction comes in. It will make you angry but there is nothing at all you can do.
And remember, if you have a Cert it doesn't mean you know it all and if you have 20 years of experience it doesn't mean you know it all either. There is always someone who will know something you don't. I think IT needs to throw away the egos and work together to build a better industry which will weed out some phoneys - but not all.
And I am sorry to say but A+ is absoloutely entry level. Part of being in IT is knowing your place. If your struggling with A+ it means that you are entry level in the industry. Its not a bad thing to admit you are entry level, you just have understand thats where you are. Higher level certs are much harder to earn.
Bingo!
ps
I have always said the VCR repair guy & the A+ tech hang out & play golf together after work.
_____
"Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux
***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.
'i' before 'e' except after 'c'.... weird?
I do not fully agree with your last comment strauchr. A+ is not easy, as you seem to think I am stuggling with an "entry level" cert, so I should know my place in line, and be comfortable with it.
I'm sorry if I came off sounding disgruntled, but I have achieved many a things in my life that were very tough to get, but nothing could fully relate to things I did for A+. Maybe the reason why it was so hard is because I did it the hard honest way, and not just drilling myself with questions/answers to pass the exams. One of those easy to get, hard to master kind of things.
I know for a fact that in 500 hours of experience you would'nt even know the tip of the iceberg of knowledge that I posses for the A+ certification.
The exams are tough, I should know. Maybe if you took them, you might feel the same way, and respond as I do when people say "entry level". Esspecially when they have'nt even seen the amount of details, knowledge, and plain pure dedication that it requires to pass these exams.
Well, that's that...
This is mainly because the knowledge you must posses to earn it is extremely encompassing to the point of ridiculousness. After earning this cert, you will know how to create vacuum tubes and silicon chips from scratch as well as earn the right to hobnob with the ancient tech who personally worked on the ENIAC.
I consider it to be a certification in old-school, useless for the most part but by no means easy or general knowledge for current field techies. The "entry-level" label is a boon to the industry as employed technicians have no knowledge (or need) of much of the material covered in those exams.
People seem to think the label "entry level" means easy, begginer, etc. But I personally think they label it "entry level" because everyone should have this all encompasing certification before moving on to more generalized certs like CCNA, MCSA, MCSE, etc. I am on track for the MCSA and I already know most, if not all the material for exam 70-270, because of my studying of Windows XP Profesional for the A+ OS Technologies exam. I have passed 3 practice tests for my 70-270 exam, with near perfect scores, and I have'nt even studied from a new book yet.
So honestly, if you have'nt taken the A+ exam recently (I became A+ certified July 25, 2005), you should'nt even be allowed to say anything about it. Sorry, but you just have no idea.
If you think I'm the one with a problem then think about this. What if someone started calling your HARD to earn certifications entry level, and saying their a joke, and that their useless; When they have no clue what the hell their talking about and have'nt even tried to take them personally.
There is a reason why CompTIA calls it entry level and its not what you all think it is.
Thats all I have to say about that...
As for duckduckduck's comments, I think that the A+ focuses on stuff that isn't as applicable as it once was.
Whatever strikes my fancy...
I can honestly remember thinking the same thing when I started out in computers. However the right time for me to take the exam has long passed. I feel over qualified. I have built hundreds of PCs and worked on all OS's & researched everything in A+ from the ground up & resolved problems when they were aroused over & over at my first stages in IT. Right now, I would gain nothing by taking that exam now, except for having the certificate (which doesn't do a whole lot). I feel it would only waste precious time from taking more advanced exams with better pay & information I feel I need to learn.
Is it entry level? Yes....(With the idea that anyone in IT for years should have PC Repair knowledge) Also passing score is in the 500's....
Is it waste of time? That depends on your skill level, if it is information you need to obtain so you can move on & learn more advanced things, then yes. But I think when people bash A+ it is because they mainly out grew it & are focused at the moment on larger certs & hate hearing people glorify a cert they took off the back burner and will not even consider it anymore...by the way is the A+ forum?
Not being a Techy anyore I don't see the point of getting A+, in fact really what is the point of A+ unless you want to be a techy. If you want to do networks support A+ is useless for you the same as CCNA is useless if you want to be a Tech.
However in climbing the IT support ladder the basics, beginner, entry level skills are considered A+ by almost every experienced IT professional.
I am not trying to take anything away from those A+ people as I do remember passing my NT 4.0 MCP exam and the feeling I got from that, one of the biggest buzzes of my career BUT I knew it was only the beginning and that it was going to get harder. I also knew I wasn't an expert either so I knew my place.
But apart from this tired old argument certs and experience together make up knowledge, each have their value and is equally important. Some jobs place more emphasis on one than the other but they probably aren't the best people to work for to enhance your career.
Good point about MCA. Will be a very interesting new era for certs. I for one would like to go for it, depending on the worth within the industry or how much I would get out of it.
The amount of information we had to know for those exams is extraordinarily ridiculous. I'm sorry, but you can seriously say anything you want, but it does'nt matter until you've acctually done it. I used to think just like you, that I was way beyond A+ because I had been working in the field of Computer Repair for over 2 years (thats over 3,840 hours). The fact was, I didn't know hardley anything, compared to the amount of information I had to know for those exams.
So I don't care how much people think they know about computers or how long they've been working on them, until you do A+ by the book, the right way, you will find out very quickly that you don't know ****. Even some A+ certified individuals still don't know **** because they did those stupid useless brain ****. Also how can you other people say that the A+ certification is usless for you, just because your a Networking person. Lets say your computer breaks down...then what do you do? Call me perhaps?
And secondly, what else do you have to compare A+ too. Because if A+ is a begginers knowledge in the IT industry, than what is the advanced computer person supposed to know? The truth is that A+ is the only certification out there of it's kind. It's not like Computer Technicians are beginners and Network Administrators are advanced; they're two tottally different subcategories of the industry.
p.s. If you think I'm full of crap then you try and pass the A+ exams, the honest hard way, because until then you honestly have no idea what your talking about (this include's people who base their opinions off "pure feedback"). I know what I'm talking about because I've done it. I'm sick and tired of the rumors that get started by people who can't pass the exams, so they bad mouth them and then bam, even my brother (who works in construction) is calling it a joke. All I'm saying to those who have'nt done it is, put up or shut up.
p.s.s. People have stated in earlier threads that I have made posts in, that A+ is a "joke" (exact wording), so please don't tell me I'm stemming it off from people saying its "entry level". I'm sorry if you got confused, but "Joke" and "Entry Level" are two tottally different things.
Thats all; no more, no less.
Fact 2: 99.9% of people in IT see tech work as a start in IT not the ultimate career
Fact 3: I have never heard of a Network Admin getting paid less than a PC Tech.
Fact 4: There are very very few jobs that either ask for A+ or turn you down if your MCSE but don't have A+.
Fact 5: I have always been able to fix my own PC whenever it breaks WITHOUT A+ cert. But if I couldn't thats what PC techs are for!
So you see, its not just opinions of people here or just a perception some person made up by bad mouthing a cert, they have very valid reasons for stating what they do. To most people these facts add up to a JOKE therefore it gets called a Joke.
Now I'm not saying I know all there is in A+ BUT I know enough to do my job hardware wise and thats all that counts. In fact I have worked on quite a few different server hardware platfroms and funnily enough I have never got stuck for an issue, NEVER. A+ is not needed for me end of storey!!
And just out of curiousity how many MCP and Cisco exams have you passed? Until you have done both the honest way you can't really talk either.
If I had the time and the money to burn I would go for A+ just so I can prove myself right, but I don't really need to.
That being said, having taken the A+, I did find it to be a bit laughable but it was the toughest "joke" I've ever had to tackle. I believe the reason more people fail their MCP is because of the large volume of non-native English speakers who attempt the exams, littered with wordy and ambiguous questions.
I would not compare the A+ to any Cisco certifications in difficulty, however. I know how difficult those can be. On a final note, the fine distinction between "techie" and "sysadmin" is sometimes not there at all in consulting fields and the A+ (believe it or not) does cover some areas of networking.
The MCP exams are wordy for a reason. Because in real life a problem is never presented to you in a one line sntence. You must decipher the information given to you, often by non technical people, and come up with a solution. IT is not just about knowing facts and technical bits of info its about putting them to good use in real life - such as wading through bits of information to troubleshoot. Now while MS doesn't get it perfect at least they try and make exams more than just about remember a fact. You have to know facts and have good troubleshooting skills!
And I haven't seen anyone here who has failed because they can't speak English well.
When you finished your MCP exam come back and see if you feel the same, or wait until you get further down the track with your MCSE.
And no, I won't bother with A+ it still has nothing to offer me or many people in the industry regardless of how "difficult" you say it is it doesn't change the facts I pointed out earlier. Sorry but its the real world.
I'd also just like to point out that I have nothing against anyone who does Comptia certs or A+ but I do have something against how it is pushed as the cert you NEED to start off with. Its just rubbish, you don't need it at all in most circumstances.
Well OK, maybe I am being a bit harsh because Comptia A+ was not known when i started in the industry and I learnt all my hardware stuff at college. I guess the knowledge is definitely worthwhile just the cert does not seem worth it. Hmmmm, now I have confused my own stance on the subject. I'll get back to you on this one
I took the opposite stance, however, saying that the knowledge is not worthwhile (it's terribly dated) but the cert itself is. The problem is, while the "industry" takes a dim view of the cert, human resources and the public in general value the A+ greatly because CompTIA has marketted the hell out of it.
I see you are in the UK which may explain it. Stateside, the A+ is moderately highly sought after by employers (many of which don't know the difference between the CCIE and the A+ certs.) Myself, I'm already gainfully employed and just grabbed it for the 3 grand bonus my employer paid me to obtain it...
You don't see me calling your certs a "joke" off pure speculation, all I ask is the same in return (that's gos for everybody who calls it a joke). I know how tough the A+ exams are, and they are by NO means easy or a "joke". And if someone who is calling it such names really wants to prove it than step up, don't hide behind speculation...if you really want to prove it than do it, other wise, you honestly can't say anything because YOU don't know for a fact.
*edit* duckduckduck I think the reason why you have to know so much for the A+ cert (legacy stuff), is because you need to be prepared for anything. I still get calls to work on old AT mobo machines, because home town companies will never upgrade, because what they have works, and has worked since they began.
I will retract my statement of saying A+ is a joke.
BUT I will stick by saying it is entry level, as I believe MCP and CCNA are also entry level.
I never said the exam was easy though.
I am actually from Australia but living in London at the moment and I can tell you no one ever asks for A+ in these countries, MCP or CCNA is the bottom level cert you need.
And if the content is dated then why should be highly regarded?
And also if I have MCSE plus a few others an A+ level of knowledge would be assumed, even though there is stuff on the exam I wouldn't know off the top of my head.
I would seriously consider doing A+ out of interest but unfortunately I only have time for studying for progressing my career.
I guess all my previous comments will only be relevant to Australians and Brittish since thats the only markets I know. But my stand on the diffculty level (not saying its easy) still stays. More people do fail MCP exams than Comptia exams. I've also been told that CWNA is Comptia type level cert and that was the second easiest exam I have done even though it covered a huge range of topics.
And people do call MCSE a joke too, and it does hurt cos it isn't easy and I worked dam hard for it so I apolagise even though my comments were aimed more toward its value in the job market rather than the people who attain them.